Admissions Representative

About the role

The Admissions Representative partners with potential students interested in attending American Military University and American Public University. This role is expected to help potential students discover goals, needs, and advise toward solutions, and enrollment decisions, work toward an action plan to achieve goals, and ultimately make admissions decisions regarding student fulfillment of admissions requirements. The Admissions Representative uses marketing materials/opportunities provided by American Public University System (APUS) to serve assigned potential students as determined by management. This is a student facing professional position in higher education. It reports to either an Admissions Manager or Senior Admissions Manager, who report to a Director of Admissions or Director of Prospect Management, who report to the Vice President of Admissions.

Responsibilities

• Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals
• Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means
• Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies
• Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act)
• Evaluates the academic records and documents of potential students for admission to APUS programs
• Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions
• Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner
• Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing
• Meets or exceeds performance goals and metrics as determined by department leadership
• Keeps a professional appearance at all times
• Adheres to assigned work schedule
• Follows campaigns and follow-up strategies for student recruitment and enrollment
• Performs other duties and assists with special projects as assigned by department leadership

Requirements

• 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred
• Associates Degree required