Admissions Operations Assistant
About the role
Bethel University has an opening for a full-time Admission Operations Assistant. The purpose of this position is to provide support to the functions of the admissions office and assist prospective students and their families.
Essential Job Functions
DATA ENTRY/PROCESSING: Daily processing of application documents. This can include applications, transcripts, resumes, essays, references, and more. Other records maintenance duties may include scanning, copying, printing and filing. Provide careful attention to detail to ensure accurate data and records are maintained. Ability to use the Slate CRM to assist counselors or prospective students with questions about documentation is essential.
PHONE/TEAMS/EMAIL OPERATIONS: Alert and notify staff of guest arrivals and any special needs. Quickly respond to the immediate needs of calls coming in and route to the appropriate person on campus. Utilize various modes of communication when working with colleagues and prospective students and their families.
CUSTOMER SERVICE: Greet and assist campus guests (both scheduled and walk-in visitors) and provide information regarding campus visits, application process, academic and extracurricular programs at Bethel, and local area attractions, as well as directing guests to other offices on campus. When fielding phone calls, provide the same level of customer service over the phone as when a family is in person.
KNOWLEDGE BASE: Stay abreast of campus and community news, specifically in regards to questions visitors or callers may have.
STUDENT WORKERS: Assist in managing student workers.
CAMPUS VISITS AND SPECIAL EVENTS: Assist the admission visit and events coordinator with customer service related duties involving individual campus visitors and also assist with set-up for new student registrations and other large admission events.
SPIRITUAL DEVELOPMENT: Encourage the spiritual growth, development and care for self and colleagues.
Performance Expectations
Be a self-starter and have the ability to handle multiple tasks without supervision
Work well with others and provide helpful and friendly customer service/hospitality to all admission constituents
Have the ability to work under the stress of deadlines while balancing multiple obligations and use available time/resources effectively to fulfill commitments
Contribute quality and dependable work performance with thoroughness and accuracy
Productively adapt to change, -as well as unexpected situations, and handle other tasks as assigned
Maintain a high level of confidentiality
Respectfully resolves conflict
Foster open communication and encourage positive work relationships
Encourage colleagues and promote high morale by having a positive attitude
Cultivate positive relationships between and among the campus community and outside constituencies as appropriate
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments
Display a commitment to promote diversity in student programming and employee work environments