Admissions Liaison

Responsibilities

• Meet with residents and families to review, explain, and complete admission contracts and required documentation
• Cookordinate all admission paperwork and ensure documents are completed accurately and timely
• Serve as a key point of contact for residents, families, and responsible parties throughout the admissions process
• Collect, organize, and maintain resident files, supporting documentation, and long-term care applications
• Upload and manage contracts and admission documentation within electronic systems
• Provide administrative support to the Business Office and interdisciplinary team
• Verify insurance information and assist with reimbursement-related documentation
• Communicate important admission and payer information to internal departments
• Assist with accounts receivable follow-up, collection calls, and related correspondence
• Receive, organize, and process incoming mail and administrative documentation
• Ensure compliance with organizational policies, admission procedures, and regulatory requirements
• Help create a smooth, welcoming, and positive experience for residents and families

Requirements

• Associate degree or equivalent from a two-year college or technical school
• At least one year of related healthcare experience in admissions, healthcare administration, customer service, or a related field
• Or an equivalent combination of education and experience
• Strong computer skills and ability to learn new software systems
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities while maintaining accuracy and professionalism

Qualifications

• Experience in skilled nursing, senior living, rehabilitation, or healthcare admissions
• Experience working directly with individuals from diverse racial, ethnic, and socioeconomic backgrounds
• Strong critical thinking and problem-solving skills
• Excellent written and verbal communication skills
• Experience with electronic health records (EHR), CRM systems, or healthcare documentation

Skills

• Customer service skills
• Admissions coordination
• Documentation management
• Insurance verification
• Communication skills

Benefits

• Health, Dental, and Vision Insurance
• 403(b) Retirement Savings Plan
• Daily Pay
• Paid Time Off
• Tuition Reimbursement Program
• Mental Health Support
• 24/7 Counseling Services
• 365 Program for New Team Member Development