Admissions Director (Addiction Treatment)

About the Company

AAC offers a progressive culture that values work/life balance, invests in education, and fosters trust and respect for all individuals. We provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our mission is to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Exceptional compensation and strong benefits include company-matching 401K, medical, dental, vision, and life insurance.

About the Role

The Admissions Director oversees all initial intakes, admissions, screenings, and assessments, manages the program census, supervises and schedules intake staff, diagnoses the admitting substance use disorder, assigns clients to therapists’ caseloads, verifies insurance benefits, obtains pre-authorizations, and submits necessary documentation to insurance carriers to secure funding for appropriate levels of care.

Responsibilities

• Lead a team of Admissions Consultants to efficiently handle inquiries from clients and support group members via inbound/outbound calls, web inquiries, and online chat.
• Lead the admissions process, including explaining services and costs, conducting telephonic intake screenings, and processing payments.
• Deliver high-quality customer service standards and productivity for internal and external clients.
• Provide clear direction to Admissions Consultants, emphasizing system improvements and effective follow-up with pending leads.
• Create and execute leadership development plans for all Admissions Consultants.
• Manage day-to-day activities of the Admissions Consultant team, focusing on soft skills such as active listening, building rapport, empathy, and motivational interviewing.
• Deliver improved, quantifiable results on scripting changes, individual performance, and team performance.
• Assist in recruiting, training, and developing top talent in the department.
• Attend and participate in team meetings and ongoing training and development opportunities.
• Partner with multiple departments (Billing, Insurance, Outside Business Development, Facility staff) to achieve AAC’s mission.
• Communicate and educate Admissions Consultants on facility-specific features and benefits based on client clinical needs.
• Adhere to AAC admission guidelines, federal regulations, and company policies and procedures.
• Manage direct reports, including preparation and presentation of performance evaluations, providing objective feedback, and making compensation recommendations.
• Hold interviews for vacant positions and select candidates to fill open roles.
• Recommend and ensure regulatory staffing patterns and manage the annual budget.
• Monitor adherence to company and department policies, procedures, and practices.
• Create and support a positive, professional, team-oriented, harassment-free work environment.
• Perform other job duties as assigned.

Requirements

• Master’s Degree in Social Work, Counseling Psychology, Clinical Psychology, or Social Services required.
• Licensed counselor required (LMFT, LCSW, LPC, or LMSW).
• Management experience in an Admissions Department.
• Five years’ experience in a crisis or call center environment (inbound/outbound sales calls) or 2-3 years of equivalent experience in a complex healthcare/sales/customer service environment (e.g., CRM systems like Salesforce, call center phone queues, direct customer contact).
• Strong healthcare/behavioral health knowledge and skills preferred (e.g., psychology, nursing, social work).
• Competency with ASAM criteria or comparable SUD treatment methodologies, including dual diagnosis.
• Familiarity with insurance company processes and pre-authorization procedures.
• Excellent problem-solving and decision-making skills.

Benefits

• Company-matching 401K
• Medical, dental, vision, and life insurance

Physical Requirements

• Prolonged sitting at a desk
• Ability to lift 15 pounds at a time

AAC is committed to principles of equal opportunity and provides reasonable accommodations to comply with state and federal disability discrimination laws.