Admissions Customer Services Director

About the role

Laurel Lakes Rehab and Wellness Center is seeking compassionate and enthusiastic candidates to establish referral sources and admit residents into our 186‑bed industry‑leading Skilled Nursing Facility. This is a CASUAL position.

Benefits

• Daily Pay Option – get paid daily
• Competitive Pay
• PTO including holidays, vacation, and sick time
• Industry‑leading orientation and training with ongoing management support
• Employee recognition through various awards and programs
• Career Advancement Opportunities
• Team‑centered culture supporting our S.H.A.R.E. values (Service, Honesty, Accountability, Respect, Excellence)
• An employer who cares about you

Pay

Competitive pay with a Daily Pay Option available.

Schedule

Casual position.

Location

201 Franklin Farm Lane, Chambersburg, PA 17202 – Laurel Lakes Rehab and Wellness Center.

Requirements

• High School Diploma or GED required; AA or BA in a health‑related field preferred
• Minimum of two (2) years of experience in a health care facility
• Working knowledge of referral management systems preferred
• Proficient with computers, data input, retrieval, and output functions
• Patience, tact, cheerful disposition, and enthusiasm; willingness to interact with residents, staff, and visitors at all maturity levels
• Successful completion of a post‑offer, pre‑employment criminal background check and physical/drug screen

Responsibilities

• Timely conversion of referrals to admissions and facilitation of an effective resident/patient admission process; serve as community liaison for non‑medically related public contact
• Obtain required information and admit residents efficiently per established policies and procedures
• Complete weekly activity and progress reports (written and verbal) reflecting budget
• Manage the admissions process: required paperwork, timely/accurate completion, courteous treatment of residents and families, implementation of qualifying expectation‑setting guidelines
• Provide pertinent incoming‑resident information to all relevant departments
• Manually enter referrals into referral tracking software weekly, completing each section accurately
• Demonstrate working knowledge of the Facility’s Levels of Care, special programs, and designated referral priorities
• Generate appropriate referrals from targeted accounts identified in sales plans
• Conduct external sales activity with current referral sources to increase census and maximize conversions
• Analyze referral log tracking trends, denial statistics, and additional referral/admission data
• Conduct effective tours to promote conversion to admission
• Coordinate and conduct customer service training for Facility staff
• Coordinate public relations, marketing, and advertising activities for assigned market