Admissions Counselor – Graduate Admissions- 995238

Primary Purpose

Supports the graduate admissions process by providing accurate information and guidance to prospective applicants from inquiry through admissions decision, ensuring timely application review and consistent communication in accordance with institutional policies.

Job Requirements

• Knowledge:
• Digital Media - Working knowledge of digital and web-based communication tools and platforms used to share accurate, consistent, and accessible information with prospective and current applicants through approved digital channels.
• Customer and Personal Service - Working knowledge of principles and processes for providing responsive, respectful, and student-centered service, including needs assessment, adherence to service quality standards, and evaluation of user experience for continuous improvement.
• English Language - General knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar, sufficient to communicate clearly and professionally in written and verbal formats.
• Communications and Outreach - Working knowledge of methods for clearly describing academic programs, admissions requirements, and institutional services in a factual, accurate, and compliant manner to support informed decision-making.
• Office Technology - General knowledge of the Microsoft Office Suite (Outlook, Word, and Excel) for routine communication, documentation, and data entry.
• Skills:
• Service Orientation - Basic skill in proactively identifying ways to assist applicants and colleagues in navigating processes and resolving routine questions.
• Active Listening - Basic skill in giving full attention to others, understanding communicated information, asking clarifying questions when appropriate, and responding thoughtfully and respectfully.
• Critical Thinking - Basic skill in using logic and reasoning to evaluate information, identify issues, and assess appropriate next steps within established policies and procedures.
• Speaking - Conveying information clearly and professionally to individuals or groups through verbal communication.
• Reading Comprehension - Proficient ability to understand written sentences, paragraphs, and work-related documents, including policies, procedures, and program materials.
• Social Perceptiveness - Basic skill in recognizing others’ reactions and adjusting communication approaches appropriately while maintaining professionalism and consistency.
• Judgment and Decision Making - Basic skill in considering relevant information, institutional guidelines, and potential impacts when selecting appropriate actions or escalating issues as needed.
• Self-Direction - Basic skills in managing assigned responsibilities independently while collaborating effectively within a team environment.
• Abilities:
• Deductive Reasoning - The ability to apply established rules, guidelines, and criteria to specific situations to reach appropriate and consistent conclusions.
• Problem Sensitivity - The ability to recognize when an issue exists or may arise and determine when follow-up or escalation is required.
• Inductive Reasoning - The ability to synthesize information from multiple sources to identify patterns, trends, or common issues that may inform process improvements.

Essential Job Functions

• Manages a defined portfolio of inquiries and applicants from inquiry through admissions decision
• Maintains consistent communication cadence and documents all activity in CRM
• Identifies stalled applicants and conducts appropriate follow-up in accordance with admissions policies
• Ensures all inquiries are assigned a final disposition by the end of each term with accurate reasoning
• Ensures all applicants receive a final decision prior to the start of term
• Conducts applicant review for eligibility, including GPA, prerequisites, and program fit
• Reviews “ready-for-review” applicants within established timeframes
• Provides accurate advisement on admissions requirements, program fit, and next steps
• Collaborates with Admissions Services Representatives to support file readiness
• Supports follow-up activities and admitted applicant communications
• Participates in events, presentations, and cross-functional outreach and recruitment activities to provide program information
• Provides feedback on process bottlenecks and applicant trends
• Maintains data integrity and confidentiality across all systems
• Completes special projects as assigned
• Performs other duties as assigned or required