Admissions Coordinator for Residential Facility - PRN

Granite Recovery Centers is a progressive substance abuse treatment organization committed to the highest quality of patient care. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each patient achieve long-term recovery and an improved quality of life.

About the role

We are looking for a highly organized, professional, and dependable Admissions Coordinator to handle a multitude of functions under the supervision of the Director of Admissions.

Responsibilities

• Communicates with family members and potential clients, informing about patient care expectations and necessary personal items/belongings for patients to bring with them upon admission.
• Available to receive phone calls afterhours, on holidays and weekends.
• Gathers financial and insurance information from the client/fiduciary in a prompt and secure fashion.
• Communicates effectively with the billing company.
• Completes phone intake screenings with potential clients and uploads results into EHR.
• Coordinates with medical and clinical staff to assess incoming clients.
• Meets with families and prospective clients to accurately describe the program and services offered and what to expect from Mount Sinai.
• Maintains the Mount Sinai Tracker and Admissions Traffic Report.
• Follows Admissions Process as directed for step-by-step detail.
• Visits treatment facilities, hospitals, and other potential referral sources with marketing material.
• Provides updates of such business development visits to the Director of Admissions or Director of Business Development.
• Completes all necessary paperwork prior to a client intake as outlined in the Admissions Process.
• Treats clients with dignity and respect and communicates in a non-judgmental manner.
• Assists with client transport as necessary.
• Participates in quality improvement/patient satisfaction initiatives specific to the admission process.
• Maintains professional boundaries with clients and interacts with them in an appropriate manner.
• Sends out emails to appropriate staff with updates on new admissions and their estimated times of arrival.

Requirements

• 1+ years of administrative experience.
• High School diploma or equivalent.
• Valid driver’s license.
• Must pass State of New Hampshire criminal background and driving record checks.

Preferred Skills

• Substance abuse treatment history.
• Strong time management and organizational skills.
• Ability to communicate effectively and empathetically with clients and family members.
• EHR systems experience.

Benefits

• Competitive salary.
• Comprehensive benefits package including medical, dental, vision, and 401(K).
• Generous paid time off accrual.
• Excellent growth and development opportunities.
• Satisfying and rewarding work striving to overcome the opioid epidemic.