Admissions Coordinator

Responsibilities

• Oversees the admissions process from initial inquiry to final placement, ensuring a seamless experience for clients and families;
• Manages and tracks referrals, ensuring timely and accurate processing;
• Counsels and coordinates care to consumers and families throughout the admissions process and addresses concerns promptly;
• Facilitates tours of the facility and introduces prospective clients and families to key staff members;
• Verifies eligibility for care, including FFS and Tier appropriateness for ID referrals;
• Coordinates with clinical and administrative staff to ensure all necessary documentation is completed;
• Maintains records/checklist of documentation required for admission according to program regulations;
• Reviews and monitors each step of the admissions process to identify and address potential barriers to reimbursement;
• Generates regular reports on admissions metrics and trends for senior management;
• Provides day-to-day supervision of the admissions team; trains new hires, serves as a subject matter expert and provides support and guidance to team members;
• Ensures compliance with regulatory requirements and organizational standards;
• Stays up to date with new regulatory requirements related to referrals and admissions;
• Collaborates with other departments to ensure a cohesive and integrated approach to consumer care

Requirements

• Interpersonal and organizational skills including the ability to respond to inquiries or complaints in a professional manner.
• Computer skills, including Microsoft Word, Excel and Outlook and Electronic Health Record systems.
• Flexibility and adaptability.
• Demonstrated ability to display empathy and work with families.
• Presentation skills and the ability to communicate effectively and professionally to groups.
• Reliable transportation and the ability to travel locally.

Qualifications

• Bachelor's Degree in psychology, social work, sociology, human services or related field.
• 1+ years experience in intake, admissions, utilization review, case management, fee-for-service, Medicaid, Medicare and billing practices.
• 3-5 years experience in behavioral health, working with mental health or IDD population strongly preferred.
• Knowledge of DCF is a plus.
• Valid driver's license in the state of residence and clean MVR abstract.