Admissions Coordinator

Release is seeking a dedicated Admissions Coordinator to join our admissions team. This role is a critical component of our care model, serving as a welcoming first point of contact for prospective clients, families, and referral partners. The Admissions Coordinator guides individuals through the admissions process, coordinates with clinical teams to support appropriate placement, and helps ensure a smooth transition into care. The ideal candidate is a compassionate and detail-oriented professional who excels at clear communication, thoughtful coordination, and empathetic support in a behavioral healthcare setting. This is an opportunity to make a significant impact in the lives of individuals seeking support for substance use and mental health challenges, while working within a collaborative and mission-driven organization. Founded in 2017 by Zac Clark and Matthew Rinklin, Release Recovery is a leading provider of transitional living, outpatient treatment, and recovery support services for individuals experiencing substance use and mental health challenges. With programs in New York City, Westchester County, and Austin, we are committed to offering compassionate, structured, and evidence-based care that empowers individuals and families to heal and thrive. Position Summary The Admissions Coordinator supports screenings, client and family communication, documentation, and coordination with program teams. This role works closely with Admissions Managers to gather information, maintain accurate KIPU records, and prepare client charts for admission. Essential Functions Screening & Admissions Support Assist with client screenings and gather required intake informationReview clinical records and summarize relevant information for the admissions teamFollow up on missing documents and outstanding itemsRefer clinical, financial, and admission approval questions to the appropriate team member Documentation & Chart Preparation Enter and verify demographics, insurance information, contacts, documented allergies, and other required details in KIPUUpload clinical records and maintain current case notesPrepare and transfer charts into KIPU for clinical and residential teamsConfirm required documentation and approvals are in place before the admissions handoff Client & Family Communication Share program information, next steps, and arrival instructionsSend welcome materials and connect families with the appropriate program contactsAssist Admissions Managers with scheduling and logistical follow-up Team Coordination Communicate case updates, missing information, and changes in admission timingPrepare admissions summaries for receiving teamsParticipate in admissions meetings and complete assigned follow-up tasksPerform other duties as assigned Competencies Accuracy: Maintains complete and correct client recordsOrganization: Tracks cases, deadlines, and outstanding tasksCommunication: Communicates clearly and professionally with clients, families, and staffTechnology: Uses KIPU and other admissions platforms effectivelyJudgment: Recognizes when a question or concern requires manager or clinical review Requirements High school diploma or equivalent required; bachelor's degree preferredExperience in admissions, healthcare administration, behavioral health, or customer service preferredStrong organizational, written, and verbal communication skillsExperience with electronic records or CRM systems; KIPU experience preferredAbility to work nights, weekends, and holidays as neededOn-call availability on a rotating basis for active admissionsTravel to various company locations or events as required Benefits Joining our team means being part of something truly revolutionary. We're on a mission to flip the script on how the world views and treats Substance Use Disorder and Mental Illness. At Release, recovery isn't about what you give up - it's all about what you gain. When you join our team, you'll be: Working alongside thought leaders in the recovery spaceMaking a direct impact on individuals and familiesEnjoying competitive salary ($65,000 - 80,000 based on experience) and benefits (health, dental, vision)Given opportunities for career advancement and ongoing professional development We believe that recovery is a journey, not a destination - and we want you to be a part of shaping that journey for others.