Admissions Coordinator 16-26

About the role

The Housing Authority of the City of Austin (HACA) is seeking an Admissions Coordinator to manage the Admissions team and administer the Housing Choice Voucher (HCV) program. This role involves supervising four Admissions Clerks, conducting waitlist draws, and providing exceptional customer service.

Responsibilities

• Directly supervise four (4) Admissions Clerks, ensuring accuracy and timeliness of client correspondence.
• Conduct regular training sessions to enhance customer service skills, streamline tasks, and ensure uniform processes.
• Develop and implement new hire training materials for Admissions Clerks, including onboarding, data entry, telephone support, lobby coverage, and software programs.
• Oversee HACA's front lobby and phone lines, ensuring staff coverage, timely responses to calls, correct call transfers, and proper intake and routing of client documents.
• Communicate with the Vice President of Assisted Housing to manage HCV issuance and monthly quotas.
• Conduct waitlist draws and invite eligible HCV applicants for interviews as needed.
• Aid in HCV eligibility interviews, addressing staff and applicant questions, and providing coverage for absent staff.
• Process all PBRA transfer requests and Add-On Requests, review resident history and eligibility, and send approval or denial letters.
• Manage incoming Choice Mobility applications, place approved residents on the waiting list, and conduct waitlist draws according to policy.
• Communicate eligibility requirements to the general public, social service agencies, and prospective residents.
• Provide referrals to social service or government agencies to assist families in navigating the admissions process.
• Maintain accurate documentation, reporting, and compliance with policies and procedures for PBRA, LIHTC, and HCV programs.
• Perform additional duties as assigned to support the successful functioning of the Admissions Department.

Requirements

• Qualified candidates must possess a Bachelor's degree from a four-year college or university, or two years related experience and/or training, or equivalent combination of education and experience.
• Preferred candidates will also possess the following skills and abilities:
• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds.
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche).
• Excellent oral and written communication skills.
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers.
• Knowledge of general office practices and procedures, business English and basic arithmetic.
• Knowledge of standard bookkeeping principles, practices, and techniques.
• Knowledge of HUD and Housing Authority policies and practices pertaining to the PBRA and HCV programs, regulatory compliance, the affordable housing industry.
• Spanish language proficiency.

Qualifications

• High school diploma or equivalent.
• Two years of related experience and/or training, or equivalent combination of education and experience.

Skills

• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds.
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche).
• Excellent oral and written communication skills.
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers.
• Knowledge of general office practices and procedures, business English and basic arithmetic.
• Knowledge of standard bookkeeping principles, practices, and techniques.
• Knowledge of HUD and Housing Authority policies and practices pertaining to the PBRA and HCV programs, regulatory compliance, the affordable housing industry.
• Spanish language proficiency.

Benefits

HACA offers benefits such as paid sick leave, annual leave, birthday leave & federal holidays, 100% of employee health insurance premiums paid by the agency, supplemental health, dental, vision, and life insurance options for employees and family, and an Employee Assistance Program.

Pay

$50,000 - $60,000/year

Schedule

N/A