Admissions Communications Counselor

About the role

The Admission Communication Counselor supports the full communication cycle from pre-application through enrollment. This role serves as a key point of contact for prospective and admitted students and their families, providing accurate and timely information via various communication channels.

Responsibilities

• Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
• Explain the CalStateApply application process and MySJSU account requirements
• Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
• Review and verify submitted documents to determine admission eligibility
• Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies
• Aid students in resolving concerns related to application or admission status
• Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
• Document communication workflows and maintain accurate records
• Participate in departmental meetings and ongoing training related to policy and process updates

Requirements

Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally

Must possess excellent oral and written communication skills

Must possess excellent customer service and public relations skills

Must have knowledge of methods, procedures, practices and activities of the program area

Ability to interpret and apply program rules and regulations

Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus

Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible

Knowledge of English grammar, business writing, punctuation and spelling

Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data

Ability to advise students individually and in groups on routine matters where required

Ability to recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly

Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools

Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions

Ability to recognize patterns in student inquiries and communicate those patterns to management

Ability to prioritize inquiries across media to address time sensitive concerns with greater urgency

Ability to identify and resolve student concerns with Enrollment processes and procedures

Working knowledge of document types such as transcripts, forms, and test scores

Ability to communicate with constituents in a professional and respectful manner

General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field
• Two (2) years of professional experience in one of the student services program areas or in a related field
• A master’s degree in a job-related field may be substituted for one year of professional experience

Preferred Qualifications

• Bachelor’s Degree
• Two (2+) years working in a student services position
• Experience working with students, providing education advising and counseling services
• Knowledge of applicable University policies, procedures, and worked in an educational environment in either Admissions or Records, or a demonstrated ability to learn

Skills & Abilities

• Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally
• Must possess excellent oral and written communication skills
• Must possess excellent customer service and public relations skills
• Must have knowledge of methods, procedures, practices and activities of the program area
• Ability to interpret and apply program rules and regulations
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus
• Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
• Knowledge of English grammar, business writing, punctuation and spelling
• Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
• Ability to advise students individually and in groups on routine matters where required
• Ability to recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly
• Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools
• Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions
• Ability to recognize patterns in student inquiries and communicate those patterns to management
• Ability to prioritize inquiries across media to address time sensitive concerns with greater urgency
• Ability to identify and resolve student concerns with Enrollment processes and procedures
• Working knowledge of document types such as transcripts, forms, and test scores
• Ability to communicate with constituents in a professional and respectful manner
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices