Admissions Counselor

About the role

CenterPointe Hospital of Columbia is a psychiatric hospital that provides life-changing care for children, adolescents, adults, and seniors. Located in Columbia, Missouri, our state-of-the-art facility offers a wide range of mental health and addiction programming designed to meet our patients’ diverse needs.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission.
• Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Carefully coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system.
• Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers always.
• When patient needs are not met, acknowledge and work to resolve complaints.
• Recognize that patient safety is a top priority.
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Conduct safety checks and ensure that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

Qualifications

• Bachelor’s degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

Skills

• Excellent communication skills.
• Ability to build therapeutic relationships with patients and families.
• Knowledge of insurance verification processes.
• Proficiency in coordinating patient admissions and transfers.
• Strong collaboration and teamwork skills.
• Effective problem-solving and decision-making abilities.

Benefits

Competitive compensation with industry leading annual performance-based bonus opportunity
Comprehensive benefits including medical, dental, and vision insurance
401(k) with company match to support your financial future
Stock-based awards, giving you a stake in Acadia’s success
Generous paid time off for vacation, sick days, and holidays
Professional development & leadership training to sharpen your skills
Career mobility within Acadia’s nationwide network of 250+ facilities

Pay

Details TBD

Schedule

Shift: Open