Admissions Clerk

About the role

Performs necessary tasks for assigned department including; registering patients and scheduling appointments. Ensures that accurate patient information and any obtainable payments are collected. Explains all pertinent hospital policies and procedures.

Schedule

Part-time, benefited position working 24 hours per two week pay period. Days of work are every other weekend from 7:00am to 7:00pm in the ER with holidays as needed.

Responsibilities

• Greets patients and guests upon entering the hospital or assigned department, ascertain needs, and directs appropriately.
• Interviews patients, gathering information, including but not limited to; demographic data, insurance information, and obtains appropriate signatures.
• Interacts with patients of all age groups (infants, pediatrics, adolescents, adults, and geriatrics) while performing duties.
• Discusses payment arrangements with patients, receives payments and prepares receipts.
• Escorts patients and their families to their rooms or outpatient department.
• Inputs patient information into computer and, upon completion, distributes forms to appropriate personnel.
• Answers and screens calls in a prompt, pleasant, and efficient manner takes messages and communicates messages to the appropriate person in assigned area.
• Overhead pages code calls as by procedure and policy of JRMC.
• Prepares and organizes the daily appointment/treatment schedule for assigned department clerk is supporting.
• Conducts reminder/preservice calls for service area supporting.
• Quick register or Pre-registers patients for all appropriate hospital departments, gathering information for the admission process, and giving instructions and other pertinent information to the patient.
• Make customer services calls to all scheduled patients, reminding patients of scheduled appointments and giving instruction and other pertinent information (especially estimated upfront pricing) to the patient.
• Works closely with Patient Access Specialist of service area to assist in inquires about preauthorization.
• Responds appropriately to emergency situations i.e fire alerts, stat calls, etc.
• Completes the scanning of documents to accounts.
• Verifies patient insurance information with insurance companies to determine eligibility, type of coverage, and primary payer.
• All clerk roles are required to know emergency room registration processes.
• Assist Financial Counselor in determining co-pay, coinsurance deductibles.
• Performs other related duties as assigned or requested.

Requirements

• Preparation & Training - High school level of knowledge preferred.
• Must be able to follow oral or written orders.
• Good written and verbal communication skills are needed.
• Position is required to attend Crisis Prevention Intervention (