Admissions Associate

Job Details Description The Admissions Associate will work, in collaboration with the entire team, to help continue the development and execution of a vision for the recruitment of mission-appropriate students for Kent School. This position participates in all facets and phases of the admission process. This is an hourly, staff role. Housing is not provided. Specific Duties And Responsibilities Include Schedules and confirms visitor appointments, gathering information on student interests, and assigning the appropriate student tour guide and interviewer to the visiting studentTakes the lead on answering the phone and managing the office’s email inboxBecomes proficient in the use of technology used to manage appointments, office recordkeeping, and correspondenceWorks collaboratively with the admissions interviewers to ensure a positive, seamless, and memorable experience for campus visitorsSuggests strategies for continual improvement of the campus visit experienceSupervises a team of student tour guides and provides them with work direction, training, and support; works with student tour guides to best meet visitors' needs and ensure a warm and welcoming environment for visitorsPrepares materials such as name tags, postcards, and materials for the tour guides/visitorsResolves scheduling conflicts for tour guides and other issues independently, professionally, and in a timely mannerRepresents the school accurately and compellingly to prospective students and parents, educational consultants, and other constituencies who may directly or indirectly play a role in recruitment/admissions activitiesCommunicates with prospective families in a polite, systematic, and efficient manner, including appropriate and timely follow-upDevelops relationships with school administrators, program leaders, and teachers to further communicate future enrollment effortsAssists in planning large open houses and on-campus admissions events that involve tour guidesPerforms other duties as assigned by the Director of Enrollment Qualifications A Bachelor’s degree or a combination of education and work experience in related fields, preferably in an independent school setting. A minimum of 3 years of hospitality/customer service experience is preferred. The Ideal Candidate Will Demonstrate Excellent organization, communication, and interpersonal skillsKnowledge and proficiency in Google Docs and databases – experience with Veracross is a plusPrior experience in an Admissions Office is preferredCustomer service orientation is essentialAbility to interact effectively with a diverse population of students and parents Physical Requirements The physical demands listed below are representative of those that must be met by the employee to successfully perform the essential functions of the job: Must be able to work in an office environment.Must be able to stand or sit for extended periods.Requires substantial movement (motions) of wrists, hands, and fingers with keyboard use.Ability to use visual display.Ability to lift and transport up to 20 lbs. without assistance. Additional Requirements Successful completion of post-offer, pre-employment criminal background checks and drug test.Maintain punctual and regular attendance.Work is performed on a smoke-free campus. Additional Information Reports to: Director of Enrollment Classification: Staff, non-exempt Schedule/travel: Full-time calendar year position. The typical schedule is Monday through Friday, 8:00 am to 4:30 pm (includes a ½ hour lunch period). During Admissions season, Saturday mornings will be required (with 1/2 day on Wednesday). Travel and additional hours, including evening and weekend hours, may be required. The schedule may vary according to the needs of the Admissions Office, visiting families, and Kent School. The essential functions and basic skills have been included. It is not intended to be construed as an exclusive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Kent School is committed to making equal employment opportunities available to all qualified persons. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all personnel without regard to race, color, religion, age, gender, ancestry, citizen status, veteran status, physical or mental handicaps, sexual orientation, or any other factors protected by law. Candidates from historically underrepresented groups are encouraged to apply.