Admissions Assistant

About the role

The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly’s monumental work of art, Austin, in 2018, and redesign of its grounds by Snøhetta in 2023, and the exhibitions and educational programs that define the museum’s role in the community. There is even more to come for the Blanton and the thousands of school and university students and visitors we serve. With a proven track record as a museum that is deeply relevant, and where education is embedded into everything we do, we have put The University of Texas at Austin, and the city of Austin, on the forefront of the visual arts.

Responsibilities

• Deliver an exceptional, welcoming visitor experience that drives repeat visitation, membership conversion, and positive word-of-mouth.
• Check in visitors (individuals and groups), process admissions, and promote memberships and other revenue opportunities.
• Handle all point-of-sale transactions including credit cards, cash, and coupons.
• Actively support sales goals through outreach, upselling, and membership promotion.
• Process group sales and maintain CRM records, ensuring accurate data entry and related administrative support.
• Respond to visitor and member inquiries and resolve issues in person; monitor voicemails online or via email in a professional and timely manner.
• Stay informed on exhibitions, programs, and campaigns to provide accurate information and support promotion efforts.
• Collaborate across departments to encourage membership and enhance visitor engagement.
• Provide visitor service support at the Blanton Museum's Kelly Building (BMK) by standing to greet and direct guests, monitor attendance, and answer visitor questions.
• Assist with “Lost & Found” management, “Kid’s box” restocking, and “MakeWild” duties.
• Prepare daily deposits and assist with basic accounting reconciliation.
• Generate and distribute admissions, attendance, and related reports.
• Answer phones and manage departmental messages.
• Support supervision of student workers and volunteers as needed.
• Maintain inventory of printed materials and ensure signage is current and properly displayed.
• Other related functions as assigned.

Required Qualifications

• High school diploma or GED.
• Must be able to work Wednesday through Sunday (non-standard work week). Holiday hours may be required. Additional hours may be required during peak periods and museum events.
• 1 year demonstrated experience with clerical functions to include: ticketing systems, constituent database, cash register, or point of sale equipment.
• Experience in a position that requires a high degree of accuracy; detail-oriented.
• Must enjoy working with public and display strong customer service skills.
• Ability to be courteous while confidently enforcing museum policies with all visitors.
• Skilled in the use of PC or Mac computers and basic office software (MS Word and Excel).
• Strong, pro-active communication and interpersonal skills (both verbal and written).
• Works well with interruptions and can multi-task.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree or higher in Art, Art History or Business.
• More than the above 1 year demonstrated experience with clerical functions.
• Experience with Tessitura or Altru database and ticketing system.
• Customer service experience in a box office, hotel, museum, or theater.
• Art museum or K-12 teaching experience.
• General interest and knowledge of the arts, Austin, and UT Austin.

Working Conditions

• Requires working with the public.
• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Must be able to separate ticket stock as needed.
• Requires remaining in a stationary position for extended periods of time.

Work Shift: Wednesday – Sunday (non-standard workweek). Holiday hours may be required. Additional hours may be required during peak periods and museum events.