Admissions Assistant

About the role

We are hiring an Admissions Assistant to join our team. In this role you will coordinate with the Business Development function to attract suitable candidates for admission and integrate them seamlessly into the system. You will maintain relationships with referral sources, conduct tours and pre-admission interviews, explain facility services, and receive and review all inquiries via telephone, email, fax and in person. You will extract information from referrals, complete information sheets for team review, and participate in suitability reviews with the Administrator, Director of Nursing and Business Office Manager.

Responsibilities

• Coordinate with Business Development to attract suitable candidates for admission.
• Establish and maintain relationships with referral sources.
• Conduct tours and pre-admission interviews with prospective residents and responsible parties.
• Explain all facility services to prospective residents and families.
• Receive and review all inquiries regarding facility admissions via telephone, email, fax and in person.
• Extract information from referrals and complete information sheets for team review.
• Review admissions for suitability with Administrator, Director of Nursing and Business Office Manager.

Requirements

• 2–4 years of related experience in a long-term care or skilled nursing environment.
• Understanding of healthcare reimbursement programs.
• Valid driver’s license and clear DMV record, and insurable under the Company’s insurance policy.
• Compassion toward residents and their families.
• Knowledge of nursing practices, procedures, terminology, laws, regulations, and guidelines that pertain to long-term care.

Nice to have

• Bachelor’s degree from an accredited college with a specialization in marketing, communications or equivalent.
• 1–2 years of customer service or receptionist experience.
• Strong background in skilled nursing care.

Who we are

We cultivate a family culture and focus on person-centered care. Our mission is to provide compassionate, quality care that addresses the unique needs of our residents and families, built on trust, communication and collaboration.

How we shine

• Teamwork
• Creativity
• Respect
• Appreciation
• Honesty
• Integrity

Benefits

• Medical, dental, and vision coverage
• Growth opportunities
• Continuing education and training opportunities
• Referral bonus program