Admissions Assistant

About the role

The Receptionist interprets company policies and employment law, supports recruiting, talent development, and ensures coordination between all departments with skills in auditing and compliance.

Responsibilities

• Meets and greets all new residents; explains and orients them to facility services such as telephone, cable, dietary preferences, laundry, and activities.
• Resolves customer requests, questions, and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches, and resolves customer concerns; reports trends to Quality Assurance Committee and follows up on unresolved inquiries.
• Coordinates discharge planning with resident, family, rehab, nursing, and referrals to agencies.
• Arranges for resident consults annually or as needed.
• Serves as a role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations, including participating in the survey process and correcting deficiencies.
• Completes clerical work for administrative and facility personnel:
  • Opens, delivers, and forwards mail.
  • Transcribes materials.
  • Records appointments and meetings for administrative staff.
  • Files necessary documents.
  • Answers telephone and directs callers to the correct station.
  • Refers to nursing home directory to ascertain station numbers.
  • Takes messages for staff members.
  • Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; assembles material for reports and questionnaires.
• Announces notifications over the public address system.
• Updates resident directory, including names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Distributes and collects employment applications.

Requirements

• High school diploma required.
• Proficiency with Microsoft Office: Word, Excel, and Outlook.
• Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, their representatives, and the community.

Benefits

• 401K
• Annual evaluations
• Dental insurance
• Disability insurance
• Electronic documentation
• Employee appreciation events
• Health insurance
• Life insurance
• Modified Comp
• Paid time off
• Vision insurance