Admissions Assistant

Full-time, permanent Admissions Assistant position in Boston, MA 02115. Schedule: 8:30 AM – 5:00 PM, Monday–Friday, on site.

About the role

The Admissions Assistant will serve as the contact and first line of information and resources for educators interested in or applying to PPE programs. The Admissions Assistant is responsible for providing outstanding customer service to participants (prospective through enrolled) and supporting the day-to-day work of the Admissions team.

Responsibilities

Communications and Customer Service:

• Develop a broad understanding of the programs offered and audiences served by Professional Education; review material, meet with colleagues, and attend meetings in order to stay up-to-date and provide constituents with timely, detailed, and helpful information and resources
• Respond to inquiries received via the PPE Admissions email address and voicemails, answer general questions, and coordinate with colleagues as necessary
• Manage the general PPE email inbox and internal ticketing system through Salesforce. Track and triage all communications. Report on the volume and nature of inquiries in order to manage inquiries efficiently and inform participants effectively

Admissions and Enrollment:

• Oversee a small portfolio of online workshops and their entire enrollment cycle
• Assist Admissions Team in sending communications
• Assist Admissions Team in checking that applications and enrollment forms are complete; follow up with applicants as needed
• Assist in application review of programs as needed
• Provide general support with processes, reports, and communications in the Applicant Tracking System and CRM
• Assist Admissions and Marketing Team in identifying participants who will benefit from further support and additional programs

Data and reporting:

• Assist Admissions Team in compiling data for debrief/evaluation meetings after each program ends for purposes of identifying successes and areas for improvement
• Support the Marketing and Admissions Team’s ongoing practices to ensure data accuracy and integrity within its databases and systems
• Other duties as assigned