Admissions Assistant

About the role

Springside Rehabilitation & Nursing Center (Pittsfield, MA) and Craneville Place Rehabilitation & Nursing Center (Dalton, MA) are seeking a compassionate, detail-oriented Admissions Assistant to support the admissions process at our two Berkshire County skilled nursing facilities.

Responsibilities

• Welcome prospective residents, patients, and families with professionalism and compassion
• Complete admission paperwork and admission packets with residents, patients, or responsible parties
• Absorb and verify insurance and payer information
• Determine payer source and explain any resident or patient financial responsibilities
• Provide facility tours for prospective residents, families, and referral sources
• Maintain accurate admission documentation and records
• Support the admissions process from inquiry through admission
• Ensure compliance with all federal, state, and facility regulations
• Collaborate with clinical, administrative, and business office teams to facilitate smooth admissions

Qualifications

• Excellent communication, customer service, and interpersonal skills
• Professional phone etiquette and strong organizational abilities
• Ability to work effectively in a fast-paced, highly regulated healthcare environment
• High school diploma or equivalent required
• Previous admissions, customer service, healthcare, medical records, or long-term care experience preferred
• Proficiency with basic computer systems and office software