Admissions and Marketing Director

This position is located at Emerald Health & Rehab Center, 54 Red Mulberry Way, Lillington, NC 27546.

About the role

The primary purpose is to manage the customer flow, admissions process, and marketing program for the community. Responsibilities include guiding the marketing program which ensures strong customer, referral, and payer satisfaction, appropriate market penetration, positive public image, and maximization of community profitability and census goals.

Responsibilities

• Cultivate and maintain professional relationships in the local healthcare markets.
• Generate referrals for services by building relationships with hospitals, physicians, independent and assisted living facilities, and other community resources.
• Coordinate tours, admissions, insurance verifications, and pre-certifications.
• Engage in community outreach activities such as health fairs, wellness checks, and caregiver support groups.
• Conduct regular marketing calls and visits to referral sources to increase the number of referrals and admissions.
• Facilitate admissions decisions and ensure a positive admission experience for customers and families.
• Provide extraordinary customer service to both external (referral sources, patients, and their families) and internal customers (supervisors, clinical and non-clinical staff, pharmacies, and suppliers).

Requirements

• Minimum of three (3) years’ experience working in a healthcare setting.
• High school diploma or equivalent.
• Long-term care experience preferred.

Benefits

• Flexible Pay Options: Choose On-Demand Pay (paid as soon as tomorrow) or Weekly Pay.
• Benefit eligibility the first of the month following 30 days of employment.
• Comprehensive benefit packages including medical, dental, and vision.
• Health Savings Account available with employer contribution.
• 401K through Fidelity.
• Employer-paid life insurance (full-time employees).
• Robust Employee Assistance Program.
• Generous Paid Time Off (PTO).
• Educational, leadership, and tuition opportunities, including a Loan and Forgiveness program.
• Various discount programs, including discounted childcare through KinderCare.
• Wellness programs through WebMD.
• Employee recognition programs.

Program details can vary amongst buildings. Contact HR for facility-specific benefit plans.

Pay

Wage based on experience.

Schedule

Full-Time Opportunity Available. Shifts Needed: Days.