Admissions Advisor

Essential Functions & Responsibilities

• Demonstrate TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with internal and external stakeholders, customers, students, and the community.
• Assist prospective and new applicants in identifying programs aligning with their career goals.
• Guide students through the admissions process, ensuring all application requirements are met.
• Afford students assistance with financing options, including completing the FAFSA.
• Manage a student applicant caseload, providing personalized advisement.
• Answer questions, troubleshoot needs related to the admissions process, and effectively guide prospective students.
• Collaborate with various TSTC departments, including Veteran Services, Financial Aid, Registrar's Office, Student Operations, and Student Services and Enrollment.
• Support applicants' admissions experience, set up campus tours, and coordinate efforts to enhance understanding of TSTC's product line.
• Stay updated on FAFSA, FERPA, and compliance practices for records management.
• Visit various community locations, including high schools, to attend events, represent, and promote TSTC.
• Provide information related to TSTC programs and applications.
• Utilize various software programs to track prospective student outreach and follow-up.
• Maintain student records, track activity, and generate reports on monthly engagement targets and semester admissions objectives.
• Perform general admissions and administrative duties, including collecting and uploading documents, and reviewing documents for quality control.
• Undertake other duties as assigned.

Skills & Abilities

• Possess excellent written and verbal communication skills for clear and effective information delivery.
• Showcase critical thinking skills to make decisions and solve complex problems with sound reasoning.
• Evidence exceptional multitasking abilities to manage multiple responsibilities effectively.
• Exhibit adaptability to learn and leverage new technologies.

Travel Requirements

• This position requires travel during working hours, up to 25% of responsibilities.
• Occasional travel up to 5% of responsibilities that may involve overnight stays.
• Occasional availability on nights and weekends may be required.

Competencies

• Customer service: Work effectively in a service environment, providing timely and concise information with professionalism.
• Time management: Prioritize tasks in a fast-paced environment to meet student needs and internal deadlines.
• Problem-solving: Use critical thinking to determine the best course of action and remain open-minded and flexible to find solutions.
• Teamwork: Actively participate in a team, encouraging cooperation, and staying up-to-date on changes to processes.
• Cultural competence: Demonstrate sensitivity to diverse backgrounds, creating an inclusive and welcoming environment for all students.

Education & Experience

• Associate’s Degree.
• Exceptional background may be considered in lieu of educational requirements.
• Prior experience as an Enrollment Coach or similar one stop enrollment center.
• 1-3 years experience in consultative sales or higher education preferred, particularly in recruiting, admissions, records, financial aid, or related fields.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional need to reach, pull, bend, and carry loads up to 15 lbs.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.