Admissions Advisor

The Company: GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment. The Location: This position is located in Carlsbad, California at our corporate headquarters.

About the role

The Admissions Advisor serves as a trusted guide for prospective students throughout the admissions and enrollment journey. This role provides information on academic programs, admissions requirements, financial aid resources, and career pathways while helping students identify educational opportunities aligned with their personal and professional goals. As a primary point of contact, the Admissions Advisor builds meaningful relationships with prospective students through phone, email, text, virtual meetings, and in-person interactions. The successful candidate will support enrollment objectives by delivering exceptional service, maintaining accurate records, and ensuring compliance with institutional policies and procedures.

Responsibilities

• Proactively engage prospective students through phone, email, text, virtual meetings, and in-person interactions.
• Assess student goals and interests to recommend appropriate academic programs and educational pathways.
• Provide accurate information regarding admissions requirements, program offerings, student resources, and career opportunities.
• Build trust and rapport with prospective students through consistent outreach and personalized support.
• Respond promptly to inquiries and address routine concerns throughout the admissions process.
• Guide prospective students through the application and enrollment process, including deadlines, documentation requirements, and next steps.
• Review admissions materials for completeness and accuracy and resolve routine documentation gaps.
• Monitor applicant progress and facilitate movement from inquiry to application, acceptance, and enrollment.
• Coordinate communications and follow-up activities to ensure a positive admissions experience.
• Manage an assigned prospect pipeline and prioritize outreach activities to support enrollment goals.
• Maintain accurate