Admission Specialist PRN

About the Role

Innovative Network of Knowledge is a dynamic and rapidly growing virtual company in an emerging space of innovation in education. Our passion is to change education forever for the K-12 students (online) we serve. We are changing the way children learn and apply knowledge in the real world. Through our Project Based approach, supported by personal Educational Concierges, we strengthen the whole child through their educational experience. Through synchronous and asynchronous opportunities, co-teaching, and workshop labs, our students are immersed and challenged in a way not experienced in today's educational landscape. In addition, staff and students will take part in weekly programs that promote character and citizenship opportunities to grow not only as a school but also as a community at large. We guarantee that you and your child become part of our family and will be engaged, excited, and prepared for college, career, and life.

Core Focus: Innovative Network of Knowledge seeks to change education forever through innovation and technology. We offer a well of knowledge, a spring of possibilities and a place where your family becomes part of ours.

Technology: Innovative Network of Knowledge will provide this role with a company provided laptop, but the employee will secure and cover the cost for the operation of this technology in the virtual landscape of his/her home office (internet, telephone, home office setup, etc.).

Responsibilities

• Serve as the primary point of contact for prospective families, providing expert guidance on enrollment requirements, tuition, financial aid, and program offerings.
• Manage the full admissions process, from inquiry to enrollment, ensuring a seamless and positive experience for families.
• Review and verify required enrollment documents, including proof of residency and transcripts, in compliance with school and state regulations.
• Collaborate with the Educational Concierge team to support families in selecting the best academic pathway for their child.
• Maintain accurate records of all admissions interactions in the student information system (SIS) and CRM platform.
• Conduct virtual open house sessions and information meetings to engage and inform prospective families.
• Work closely with marketing and recruitment teams to align messaging and ensure consistency in the admissions process.
• Stay up to date on state-specific education savings account (ESA) programs and financial aid opportunities to assist families effectively.
• Assist with managing customer service tickets in the CRM platform, providing timely responses and resolutions to family inquiries, technical issues, and general concerns.
• Monitor and prioritize incoming tickets, ensuring that all inquiries are addressed promptly and professionally, with a focus on maintaining a positive customer experience.
• Work closely with the customer service team to escalate complex issues and collaborate on problem resolution.
• Ensure customer service interactions are logged accurately in the CRM, tracking communication and follow-up needs.
• Keep detailed, updated notes on family interactions and inquiries in the CRM to maintain clear and consistent communication and to support decision-making throughout the admissions process.
• Provide ongoing nurture and support to prospective families, maintaining regular, thoughtful communication until a final enrollment decision is made.
• Track and report on key metrics related to the admissions process, including response times, conversion rates, and family engagement, to ensure continuous improvement and effective follow-up strategies.
• Analyze data and trends to identify areas for improvement in the admissions and customer service process, helping to optimize the overall family experience.
• Ensure all prospect and family data is entered accurately and updated regularly in the CRM to support reporting and follow-up efforts.
• Other duties as assigned

Qualifications

• Passion for education and a commitment to helping families find the best learning opportunities for their children.
• Ability to work independently in a remote setting while collaborating effectively with a team.
• Required: High school diploma required, Bachelor's degree preferred.

Skills

• 2 years of experience in admissions, enrollment, student services, or a related field, preferably in an online or private school setting.
• Proficiency in using student information systems (SIS), CRM platforms, and Microsoft Office/Google Suite.
• Familiarity with education savings accounts (ESAs), financial aid, or tuition assistance programs is a plus.
• Strong customer service and communication skills with the ability to build rapport and provide personalized support.
• Detail-oriented with strong organizational and data management skills.
• Experience with CRM platforms and handling customer service tickets is a plus.

Benefits

• Educational Concierge: Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning and ongoing academic guidance, ensuring each student finds their unique path to success.
• Goal-Oriented Tracking: We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way.
• Community-Focused Learning: Our programs are structured to foster collaboration and connection, building confidence and social skills even within a virtual setting.