Intake Specialist PRN

About the role

The Intake Specialist at Haven Behavioral Hospital of West Chester is responsible for receiving and responding to call inquiries for potential admissions and generalized questions. They also review new and pending admissions daily to ensure accurate information is obtained and acted upon.

Responsibilities

• Receives and responds to call inquiries for potential admissions and generalized questions.
• Reviews new and pending admissions daily to ensure clinical, financial, insurance, and administrative information has been accurately obtained and acted upon.
• Welcomes patients to the facility and completes required paperwork upon arrival.
• Works collaboratively with referral sources, community members, patients, and interdepartmentally to uphold the facility's mission of providing exemplary patient care and customer service.
• Maintains excellent customer service to internal and external customers.
• Ensures confidentiality of hospital employees and patient information to meet HIPAA and hospital standards.
• Initiates action, takes personal responsibility, suggests improvements, and solves problems within the scope of the position without being asked.
• Complies with government regulations, regulatory and accreditation requirements, and hospital policies.
• Completes assigned work in an acceptable manner, in the time allotted, with minimal prompting or reminders.

Essential Functions

• Processes request for admission from outside referral agencies and from within the community.
• Maintains understanding of Admission and Exclusionary Criteria.
• Maintains understanding of EMTALA.
• Ensures that prior authorizations are obtained for admissions.
• Organizes information of patient’s current needs and provides a succinct clinical presentation to admitting physician.
• Completes Admission Consents with patient upon arrival to the facility.
• Handles sensitive information appropriately and acts in a fair and honest manner consistent with the Company’s Code of Conduct including reporting and violations.
• Builds and maintains communication processes to ensure efficient and effective transmission of information.
• Works collaboratively with all departments to create an environment that supports the facility’s mission.
• Sets up and maintains communication processes to ensure efficient and effective transmission of information.
• Ensures current state and federal regulatory and standards related to communication of incidents are met.
• Demonstrates timely communication of information to appropriate leadership channels commensurate with situation.
• Interacts with patient, family members, external entities and internal staff professionally and respectfully.
• Adheres to systems and processes that promote a high level of commitment to anticipating, understanding and meeting the needs of patients, family, and other employees.
• Acts to preserve patient and family dignity and safety.
• Completes required Admission documentation within electronic medical record and through internal web-based systems.
• Documentation for medical records and reports is timely, legible, thorough, and in required format.
• Adheres to documentation standards for the department and facility in compliance with regulatory requirements.
• Completes other duties as assigned.

Requirements

• High School Diploma Required, Bachelor’s Degree in Behavioral Health or LPN Preferred.
• Intake, Crisis Management, Behavioral Health, Chemical Dependency field preferred.

Skills / Abilities

• Versatile, flexible, and able to perform in stressful situations.
• Good time management and organizational skills.
• Able to organize and prioritize high volume workloads.
• Independent critical thinker.
• Excellent oral and written communication skills.
• Excellent assertive communication, skills, knowledge and in-depth understanding of chemical dependency/psychiatric treatment.
• Consistently follows all department and hospital policies and procedures.
• Basic PC skills including PC based applications (MS Word, Excel, Teams, and ability to learn EHR system).
• Thorough understanding and respect for patient confidentiality with HIPAA compliance.
• Conducts business and communication in a professional, empathetic and effective manner demonstrating Oceans core convictions with all internal and external customers.
• Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.

Work Environment

This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.