Admission Recruiting Assistant Student Worker

Summary of Responsibilities

The Level One Recruitment Assistant serves as the first point of contact for visitors and callers to Schreiner University. This position plays a key role in maintaining the Welcome Center, providing excellent customer service, and ensuring that all students, families, faculty, staff, and community members feel welcomed and supported.

Essential Functions

• Welcome Center Support: Greet all visitors with professionalism, courtesy, and warmth while maintaining a clean, organized, and professional Welcome Center environment.
• University’s Main Call Line: Answer incoming calls, respond to inquiries, and transfer callers to the appropriate department or staff member with accuracy and efficiency.
• Admissions Knowledge: Provide general information about Schreiner University and basic details about the admissions process.
• CRM Navigation: Use the CRM platform to look up student information and assist admissions staff with accurate recordkeeping.
• Campus Visit Support: Assist in scheduling appointments, campus visits, and supporting office operations as needed. Assist in guiding daily campus visitors through their on-campus experience.
• Customer Service: Deliver excellent customer service to all students, faculty, staff, community members, and external guests demonstrating professionalism in phone and in-person communication.
• University Knowledge: Develop working knowledge of Schreiner University history, departments, services, and resources.
• Technology Skills: Build proficiency in the CRM platform, phones, and related office technology.
• Compliance: Adhere to university safety policies and office procedures.

Other Functions

• Team Contribution: Support a positive and collaborative work environment by assisting peers and professional staff.
• Flexibility: Perform other duties as assigned by Admissions staff to meet departmental needs.
• Mission Support: Contribute to the university’s mission through effective and professional communication.

Student Employment Guidelines

• Workload: Students should average 10 hours per week, not to exceed 250 hours total across both fall and spring semesters.
• Earnings Limit: A student may earn up to $2,500 per academic year (fall and spring combined) for their job(s).
• Exceptions: Requests to earn more than $2,500 per academic year must be approved in advance by the Office of Meaningful Work.
• Job Limits: Students are encouraged to hold one (1) job on campus but may work more than one job.
• Maximum Hours: No student may exceed 20 hours worked per week at all jobs combined (winter and summer terms no more than 30 hours).
• Professional Standards: Student employment is a job. Studying and/or attending class is/are not part of the job description.

Education, Experience and Skills Required

• Enrollment: Be enrolled as a current Schreiner University student.
• Communication Skills: Demonstrate strong written and verbal communication with the ability to engage diverse audiences.
• Organizational Skills: Exhibit effective organizational skills and attention to detail to manage multiple tasks and responsibilities.
• Teamwork: Ability to work independently as well as collaboratively in a team environment.
• Professionalism: Be dependable, punctual, and maintain a positive and professional attitude at all times.