Administrator Systems Operator

About the role

The SA – Digital Automation Systems Operator works on‑site at designated Service Advantage Partner locations, providing operational support for a variety of partner‑sold equipment. The role involves operating modular control systems, managing priorities and performance of automation systems, and following Partner‑agreed Standard Operating Procedures. The operator works with the Partner Support team to proactively identify issues impacting operations and system performance, aiming to maximize automation systems’ output, efficiency, and client satisfaction.

Responsibilities

• Provides front‑line operational support of client automation, robotic, 3D printing, workstation, and technology systems.
• Operates automated systems, software‑based control systems, electrical and mechanical systems, and structures.
• Utilizes hands‑on support with an electro‑mechanical aptitude and familiarity with Linux and command line to support client systems and products.
• Provides Partner‑level direct communications and interaction with client vendor partners.
• Supports client’s key performance indicators, achieving maximum system uptime and overall client satisfaction.
• Performs system software updates per recommended client technical instruction.
• Troubleshoots and operates client systems, remediating issues to ensure high‑level system performance.
• Collects and analyzes data, applies a systematic approach to reach conclusions, and makes appropriate decisions.
• Performs a full range of support services including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of client’s automation system.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Completes technical training on client systems as assigned.
• Reviews all technical information pertaining to supported systems and products.
• Acts as a positive influence/champion within the team/organization.
• Proactively seeks ways for process and operational excellence.
• Performs other duties related to Partner Support as assigned.

Qualifications

• Associate degree or 4 years apprenticeship or equivalent experience/training in Robotics, Mechanical, Mechatronics, or Electrical fields.
• Serves as a role model and always exhibits professional appearance and behavior.
• Experience and proficiency in automated systems and software‑based controls.
• Knowledge of electrical and electronic principles.
• Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.
• PLC (Programmable Logic Controller) programming.
• Industrial PC literacy.
• Preferred: Degree from a vocational school or college focused on Robotics, Mechanical, or Electronics.
• Demonstrated ability to multi‑task and prioritize many different projects and workloads.
• Ability to work independently.
• Physical dexterity and ability to stand for long periods.
• Effective written and verbal communication with peers, management, contractors, and vendors.
• Highly self‑motivated, customer‑centric, and focused on team success.

Knowledge, Skills, and Abilities

• Excellent working knowledge of electro‑mechanical devices, automation systems, and technology applications.
• Expert knowledge of assigned client automation systems.
• Methodical approach to resolving problems.
• Strong interpersonal and verbal communication skills.
• Excellent customer service skills, including follow‑up to ensure issue closure.
• Ability to read and comprehend technical information such as site operations, manuals, and relevant publications.

Working Conditions and Physical Demands

• Typically works in a warehouse environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Variable shifts may be required; overtime may be required to meet Partner needs.
• Regular use of a laptop, software, and client test equipment.
• May need to move objects on wheels up to 400 lb and lift/carry objects up to 50 lb.
• Frequent stooping, bending, squatting, and kneeling required to support client automation systems.
• Overnight travel may be required for vendor‑specific equipment training.

About Ricoh

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock potential in every organization. Our purpose‑driven, passionate team delivers services and technologies that inspire customer success and guide them toward a more sustainable future.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401 k), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and personal/professional development.

Job Information

• Job ID: 8335
• Job Category: Service Delivery
• Posting Date: 2026‑09‑15
• Degree Level: High School Graduate
• Schedule: Full time
• Location: Coppell, TX, United States
• Driving requirements: Non‑driver
• Sign‑on Bonus: No