Administrator Practice Ops - Community Radiology Radnor

Responsibilities

• Regularly meets with employees to improve communication and build productive relationships.
• Solicits feedback on how to improve performance and provides constructive feedback.
• Continuously communicates to physicians and staff the importance of patient satisfaction, service excellence, quality of care, and sound financial performance.
• Champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
• Works with entity leadership, clinical leadership, other UPHS owned or affiliated programs in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.
• Participates in operational integration of programs by ensuring alignment of communication with Penn Medicine Leadership, practice Leadership and staff.
• Personalizes time spent with staff, physicians, patients, and patient families to understand their respective needs and expectations, to build relationships, and to gauge patient/customer satisfaction.
• Ensures patient and customer satisfaction through comprehensive and continuous measurement of customer satisfaction for all key customer groups.
• Develops positive relationships with building owner, construction, township and other personnel, as needed.
• Supports leadership in partnering with affiliates to develop mutually beneficial clinical, operational and marketing programs.
• Interfaces with relative industry associations as a representative of the organization and to identify benchmarks.
• Identifies and participates in development activities as appropriate.
• Applies learning for improved performance.
• Manages (directly and indirectly) practice staff.

Qualifications

• Education or Equivalent Experience: Associate of Arts or Science (Required)
• 7+ years Relevant experience, including at least 5 years prior management experience in a healthcare setting.
• In lieu of completion of an Associate’s degree, candidates with 11+ years of relevant experience are considered.