Administrator, Maintenance

Primary Responsibilities

• Act as the first point of contact for all walk-in maintenance related issues at the property
• Receive and log maintenance requests from tenants, staff, or property personnel
• Create, allocate, update, and close work orders as needed in Yardi, in a timely manner (20+ buildings to oversee)
• Vendor assessment work, becoming an expert in the preferred vendor list for the organization
• Prioritize, assign, and dispatch work orders to in-house maintenance technicians and Union vendors
• Track open tasks to ensure timely resolution and follow up with tenants
• Work closely with the in-house Maintenance team, and other teams to flag issues, communicate urgent priorities, and raise recommendations
• Communicate with tenants or departments on scheduled maintenance or disruptions
• Respond to inquiries or complaints related to maintenance issues
• Facilitate customer service with multiple departments, remotely and on-site
• Submit and facilitate requests for BIDs on various projects
• Provide building updates with the certification coordinator regarding details and compliance within the buildings
• ZenDesk ticket merging, follow ups, and action items

Minimum Requirements And Qualifications

• Required system experience in ZenDesk, Monday.com, and Yardi (preferred)
• Excellent communication skills (written and oral)

Key Skills And Competencies

• Able to work under pressure with tight deadlines
• Possesses critical thinking skills
• Strong attention to detail
• Highly organized
• Positive attitude, willing to learn, ability to flag issues and concerns to management team
• Able to work collaboratively cross departmentally
• Reliable and adaptable