Administrator, Customer Account Services - TForce Freight

Job Responsibilities

• Handles emails from external customers contacting the corporate office for assistance.
• Issues concerns and routes concerns to the appropriate location.
• Represents the corporate staff and the executive leadership team on customer issues received in written format.
• Responds to customer emails, letters and call backs while maintaining ownership of the situation.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• Must be located in the same geographic location as the job or willing to relocate.
• Works and communicates well with other team members.
• Possesses strong analytical and MS Office skills.
• Possesses outstanding communication skills (verbal and written) with emphasis on correct spelling and grammar.