Administrator

The Role

The Administrator at Everstory Partners plays a crucial role in the location team, supporting customers and team members through various administrative tasks.

Responsibilities

• Create a customer-focused environment through phone interactions, appointment scheduling, and team member onboarding.
• Process contracts, verify their validity, and handle banking duties such as cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Manage cemetery daily processing of IOA’s, maintain customer files, scan documents, and update records.
• Support Human Resources by coordinating onboarding responsibilities, managing Accounts Payable, and Accounts Receivable.
• Handle Deeds and Certificates, log and process according to guidelines, and manage Work and Memorial Orders.
• Participate in white board meetings, report on Trust, state required, and month-end processes.

Requirements

• Multiline phone skills required.
• Filing skills (alphabetically).
• Basic typing speed and data entry skills.
• Basic math and computer skills, including Word and Excel applications or Google equivalents.
• Customer focus and confidentiality.
• Excellent interpersonal and organizational skills.
• Ability to work independently or as part of a team, multitask efficiently, and meet deadlines.
• Valid state driver's license and access to a personal vehicle for some locations.
• High school equivalency required.
• One-year experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance.
• Tuition reimbursement.
• Annual award for each year of service.
• Career advancement and training opportunities.
• Employee assistance fund.
• Funeral and cemetery benefits.
• Referral bonus program.
• 401(k) with company match.