Administrator

The Impact You Will Make

• Create a customer-focused environment through answering phones, scheduling appointments, helping on-board team members, and assisting location leadership.
• Contract processing and quality control, including verifying contract validity before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Cemetery daily processing of IOA’s (Interment Order and Authorization).
• File maintenance and record keeping: updating customer files, scanning documents, maintaining records of memos, emails, and corporate policies.
• Human Resources: coordinating onboarding responsibilities as needed.
• Accounts Payable: ensuring bills are paid promptly and processing purchases and invoices through the current system.
• Accounts Receivable: collecting past and present balance amounts due for delinquent location customer contracts.
• Deeds and Certificates: providing deeds and certificates to Sales Management weekly, logging and processing according to location and state guidelines. Handling Trust Certificates for accuracy, comparison to contracts, signing, and returning to the Home Office Trust Department.
• Work and Memorial Orders: ordering memorials when PIF (Paid in Full), managing work orders for Park Services.
• White Board Meetings: participating in daily meetings between Administration, Maintenance, and Sales Departments.
• Reporting: may include Trust, state required, and month-end processing.

Core Competencies

• Compassion - Demonstrates genuine care for people and their situations.
• Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customers.
• Ethics and Values - Adheres to appropriate core values and beliefs, acting in line with them and rewarding the right values.

• Multi-line phone skills required.
• Filing skills (alphabetically).
• Ability to type 40 words per minute with minimal errors and perform data entry.
• Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.
• Excellent customer service skills and interpersonal abilities.
• Proficient organizational skills, able to multitask efficiently and work independently or as part of a team.
• Valid state driver's license and access to a personal vehicle for some locations.

Qualifications

• High School equivalency required.
• Minimum of one-year experience in administration or customer service.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance.
• Tuition Reimbursement.
• Anniversary Award for each year of service.
• Career Advancement and Training - Aspiring Managers Program.
• Everstory Cares - Employee Assistance Fund.
• Legend Award Program.
• Funeral and Cemetery Benefits.
• Employee Referral Bonus.
• 401(k) with Company Match.

Pay Range

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.

About Everstory

Everstory Partners is dedicated to creating supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. Our mission is informed by a deep understanding of the profound and complex nature of grief, recognizing it as a natural and beautiful part of the human experience. We are committed to providing compassionate and personalized support to our customers and team members.