Administrative Technician - NJ Vegetation Management - Lakewood, NJ

Responsibilities

• Maintain a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements.
• Provide a high level of customer service, continuous support, and proactive involvement to leadership and peers.
• Perform a variety of moderately technical administrative assignments requiring initiative, judgment, and well-developed knowledge and skills; assignments could include researching, developing, and implementing work input methods for each team in Administrative Services.
• Maintain databases and lists associated with Administrative Services' programs initiating upgrades to improve service and responsiveness.
• Run various reports to support Administrative Services' objectives.
• Evaluate technology tools and implement improvements to enhance work request and preventative maintenance activities and processes to migrate to more electronic systems and away from paper systems.
• Support team members with routine day-to-day and administrative activities including timekeeping, creating and maintaining traditional and electronic files and records, distributing mail, answering telephone calls, processing requisitions, expense statements and invoices, and maintaining office supply inventory.
• Maintain and enhance an electronic forum for employees to provide feedback on service and response to requests for the Administrative Services Team.
• Maintain and update document, record, and drawing storage utilizing electronic tools such as SharePoint and FileNet.
• Perform general SAP administrative work.
• Compile and research data for projects and reports.
• Take initiative to solve problems and bring issues to closure.
• Demonstrate a willingness to question established procedures and processes.
• Provide sound internal and external customer service and respond in a prompt, courteous, and professional manner.
• Support a workplace of respect, appreciation and acceptance.
• Travel to off-site locations and work outside regular business hours, as required.

Qualifications

• A high school diploma or equivalent is required.
• Minimum 7 years related work experience is required. Related work experience includes administrative support and customer support.
• Pass the Edison Electric Institute (EEI) Support and Administrative Selection System (SASS) test.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Proficient in SAP.
• Able to follow established procedures and instructions, identify improvement opportunities, and produce high quality work products in a thorough, timely and accurate manner.
• Demonstrates a questioning attitude and experience making recommendations for process improvements when appropriate.
• Develops knowledge, skills and perspective.
• Demonstrates effective interpersonal skills and the ability to work in a team environment; demonstrates organizational skills, flexibility, and the ability to prioritize and adapt to shifting priorities and meet deadlines.
• Demonstrated customer service skills including the ability to be friendly, courteous and helpful to internal and external customers.
• Able to deliver quality, accurate work within established deadlines; maintains the confidentiality of sensitive information.

Qualifications at the Admin Tech III

• Minimum 10 years related work experience is required. Related work experience includes administrative support and customer support.
• Able to process complex and difficult administrative tasks and assignments.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs.

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.