Administrative Support Staff

About the role

The Administrative Support professional works as a member of a multi-disciplinary team to provide quality service and maintenance of a safe environment for all clients. The Administrative Support Staff is responsible for assisting clients manage their services with the Community Behavioral Health Center. This position is full-time, 40 hours per week.

Responsibilities

• Provide accurate information regarding agency policy, procedures, and service options when inquiries are made by potential new clients and community resources and services providers.
• Act as the immediate liaison between all clients, clinic visitors and agency staff.
• Possess excellent customer service and interpersonal skills.
• Assist in connecting visitors with Open Access services, when requested.
• Maintain accurate information on all clients in the agency electronic health records including demographics, history of service and insurance data, in addition to service status.
• Assist clients with accessing transportation.
• Maintain a positive working relationship with agency staff, supervisors, and community contacts.
• Collect co-payment from clients as well as outstanding accounts for all.
• Schedule client appointments and notify/document cancellations.
• Maintain agency records within procedural requirements.
• Maintain current knowledge related to rules and regulations governing confidentiality of medical records including but not limited to HIPAA.
• Process release of records with special attention to HIPAA confidentiality rules.
• Answer incoming calls and route caller to appropriate staff.
• Maintain and update information at front desk, including waiting room information and notices, as needed.
• Be knowledgeable of new programs (or changes in existing programs), activities, and groups.
• Maintain mailboxes and process incoming/outgoing mail and faxes, including notifying appropriate staff of incoming deliveries and ensuring outgoing mail has appropriate postage.
• Provide general agency correspondence as needed.
• Provide translation (if bilingual) between clients and staff when needed.
• Maintain program databases.
• Provide administrative support to office manager and program staff.
• Maintain regular and timely attendance.
• Adhere to the agency’s policy regarding confidentiality.
• Maintain a positive attitude and promote a positive work environment.
• Adhere to all policies set forth in the Employee Manual.
• Have a commitment to the agency’s philosophy and the ability to translate this to others.
• Utilize a trauma informed approach when communicating with clients.
• Other office duties as deemed necessary.

Schedule

• Mon: 8a-4:30p
• Tue: 11:30a-8p
• Wed: 11:30a-8p
• Thu: 8a-4:30p
• Fri: 8a-4:30p

Pay

$1 per hour language differential for eligible languages (Cape Verdean Creole, Haitian Creole, Portuguese, Spanish, ASL).