Administrative Support Specialist - Swenson

Essential Duties & Responsibilities

• Support the Inside Sales department by entering and updating sales orders and quotes.
• Communicate with customers regarding pricing, delivery timelines, order status, and any changes.
• Prepare and process customer purchase orders, invoices, shipping documents, and proposals with accuracy and timeliness.
• Respond to customer inquiries, providing product information or directing them to the appropriate team member.
• Promote order discounts and promotions to customers.
• Cook with engineering on product specifications and materials for customer quotes.
• Assist in resolving customer concerns, working with relevant departments to ensure satisfaction.
• Monitor and manage change orders and update all stakeholders accordingly.
• Collaborate with production, shipping, and warehouse teams to follow up on deliveries and resolve delays.

Qualifications & Requirements

• 1+ years of experience in an administrative, sales support, or customer service role
• A high school diploma or GED equivalent
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to read and understand specifications, blueprints, and schematics (a plus)
• Strong math, organizational, and communication skills
• Detail-oriented with the ability to multitask in a fast-paced environment

Benefits

• 401K with Company Match
• Health, Vision & Dental Insurance
• Life & Disability Insurance
• Flexible Spending Account
• Vacation
• Paid Holidays