Administrative Support Specialist I - Administrative Support Specialist Sr AS9608

We need to output HTML fragment with sections: About the role (maybe "About This Position"), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to extract content. Given posting: - Contact Name & Email: Traci Burchfield, traci.burchfield@okstate.edu (metadata, can be short p) - Work Schedule: description: "Work schedule may extend beyond regular office hours of 8am to 5pm Monday to Friday, as necessary, with some Saturday work required, to support recruitment programs." Also later: "Monday – Friday, 40 hours per week; will be required to work some Saturdays as needed to support recruitment programs." - Appointment Length: Regular Continuous/Until Further Notice (metadata) - Hiring Range: $15.00 - $20.00 Hourly (Contingent upon available funding) => Pay section. - Special Instructions to Applicants: cover letter, resume, list of three professional references required. This is application instructions; we must remove application instructions per instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we drop that. - About This Position: description of duties and responsibilities. - Then list of duties: bullet-like sentences. - Required Qualifications: includes education, experience levels, Microsoft Office, etc. - Skills, Proficiencies, And/or Knowledge: includes many items. - Preferred Qualifications: Bachelor's Degree, three years office/clerical experience, etc. We need to map to sections: About the role (maybe "About This Position") -> use

About the role

and then

with prose. Responsibilities: list of duties (the bullet list after "A successful candidate should exhibit the ability to carry out these job duties:" and the list). Use

• . Requirements: maybe combine Required Qualifications? The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need separate sections for Requirements and Qualifications. Likely Requirements = mandatory qualifications (Required Qualifications). Qualifications = preferred qualifications? Or maybe Requirements = required qualifications, Qualifications = preferred qualifications. We'll do that. Skills: maybe separate from Qualifications? But we have Skills, Proficiencies, And/or Knowledge section. Could map to Skills heading. Benefits: not mentioned; we should not include Benefits unless posting states them. No benefits mentioned, so omit. Pay: we have hiring range $15-$20 hourly. So include Pay section. Schedule: we have work schedule description. Include Schedule section. We also need to include contact info maybe as a short p at top (not a heading). The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." So we can include a short p with contact name and email. We must preserve all substantive information, not invent or summarize away detail. Must not include filler like "commensurate with experience". We have none. We must remove duplicated lines. There's some duplication: schedule appears twice; we can combine but preserve info. We must not include application instructions (cover letter etc). So drop that. Now produce HTML fragment:

  Contact: Traci Burchfield, traci.burchfield@okstate.edu

  About the role

  This position is responsible for maintaining high-quality front-line customer service for prospective students and their families, faculty, staff, and other guests who visit or contact the Office of Undergraduate Admissions and Recruitment.

  Responsibilities

  • Demonstrate initiative to ensure customers are always served quickly and accurately.
  • Ensure exceptional customer service is provided to walk-in traffic, email inquiries, and in-bound phone calls.
  • Provide accurate information and interpretive advice regarding policies/procedures for admission, new student orientation, residential life, and scholarships/financial aid.
  • Keep up-to-date with general information about OSU and operational details (tours, events, document processing) of the Office of Undergraduate Admissions and Recruitment.
  • Maintain front office training resources.
  • Interpret information from the University’s client relationship management system CRM (Slate) and effectively communicate, track, and maintain prospective student admission status information.
  • Utilize software and web-based applications to understand where students are at in the application process then communicate it effectively.
  • Act as a liaison between Admissions and Recruitment Office and other prospective student offices in the enrollment management division as well as the academic colleges in the scheduling of prospective tour appointments.
  • Assist in researching information requests and topics for the department.
  • Demonstrate an excellent customer service attitude and an ability to work and participate in a team environment.
  • Maintain confidentiality and sensitivity in handling student information.
  • Provide assistance with daily tour communications.

  Requirements

  • High School/GED (degree must be conferred on or before agreed upon start date)
  • Administrative Support Specialist I: 1 year of clerical/customer service experience.
  • Administrative Support Specialist II: 2 years of clerical/customer service experience.
  • Senior Administrative Support Specialist: 3 years of clerical/customer service experience.
  • Experience with Microsoft Office products, including Outlook, Word, and Excel required.
  • Ability to work well in a team environment and ensure exceptional customer service including: heavy customer service traffic, answering multi-line phone, greeting and assisting visiting prospective students and their families, and responding to email inquiries.
  • Must have the ability to organize workload effectively to meet deadlines, have an attention to detail, and work well under pressure.
  • A high level of professionalism required.

  Qualifications

  • Post-secondary education may substitute for years of required experience.
  • Bachelor's Degree (preferred)
  • Three years of office/clerical experience with an extensive background in customer service (preferred)
  • Experience with Microsoft Office products, mainframe systems and CRM (Slate) (preferred)
  • Knowledge of SlateCRM; Knowledge of Microsoft Products; database programs; telephone courtesy; use of copier and scanner (preferred)

  Skills

  • Promote and represent the University as the initial point of contact with prospective students, their families and high school counselors.
  • Provide exceptional customer service to the public and accuracy in disseminating information is required.
  • Interpret information from the University’s client relationship management system CRM (Slate) to effectively communicate and track prospective student admission status information.
  • Work effectively within a team environment while also having ability to independently complete projects and duties.
  • Demonstrate professionalism, a high level of organization, and sensitivity in safeguarding confidential information.
  • Consistently maintain professional organized work space of front office.
  • Must possess excellent interpersonal skills and strong written and verbal communication skills are necessary.
  • Ability to lift 45 lbs.

  Pay

  $15.00 - $20.00 Hourly (Contingent upon available funding)

  Schedule

  Work schedule may extend beyond regular office hours of 8am to 5pm Monday to Friday, as necessary, with some Saturday work required to support recruitment programs. Monday – Friday, 40 hours per week; will be required to work some Saturdays as needed to support recruitment programs.

  Check for duplication: schedule appears twice but we combined. Check for any leftover boilerplate: we removed Special Instructions, Appointment Length, Contact Name & Email we kept as short p. Check for any mention of "Post-secondary education may substitute for years of required experience." appears both in Required Qualifications and Skills, Proficiencies, And/or Knowledge. We included in Qualifications (maybe duplicate). It appears in Required Qualifications as "Post-secondary education may substitute for years of required experience." and also in Skills, Proficiencies, And/or Knowledge: "Post-secondary Education May Substitute For Years Of Required Experience." It's same. We could keep only once. To avoid duplication, we should keep only one instance. Since it's a qualification, we can put under Qualifications. We'll not duplicate. Also "Experience with Microsoft Office products, including Outlook, Word, and Excel required." appears in Required Qualifications and also in Preferred Qualifications. We'll keep in Requirements (required) and maybe also in Qualifications? But we can keep only in Requirements as required; preferred also mentions but it's duplicate. We'll keep only in Requirements. Check for "Ability to work well in a team environment and ensure exceptional customer service including: heavy customer service traffic, answering multi-line phone, greeting and assisting visiting prospective students and their families, and responding to email inquiries." appears in Required Qualifications and also in Preferred Qualifications. We'll keep only in Requirements. Now ensure we haven't missed any substantive info: The "About This Position" paragraph we used. Also there is a sentence: "A successful candidate should exhibit the ability to carry out these job duties:" then list. We captured list. Also there is sentence: "Maintain front office training resources." included. Also "Assist in researching information requests and topics for the department." included. Also "Demonstrate an excellent customer service attitude and an ability to work and participate in a team environment." included. Also "Maintain confidentiality and sensitivity in handling student information." included. Also "Provide assistance with daily tour communications." included. Also "Monday – Friday, 40 hours per week; will be required to work some Saturdays as needed to support recruitment programs." included in schedule. Also "Work schedule may extend beyond regular office hours of 8am to 5pm Monday to Friday, as necessary, with some Saturday work required, to support recruitment programs." included. Also "Appointment Length Regular Continuous/Until Further Notice" we dropped as metadata minor; could include in short p but not required. We can drop. Also "Hiring Range $15.00 - $20.00 Hourly (Contingent upon available funding)" we have Pay. Also "Special Instructions to Applicants" removed. Also "Preferred Qualifications" we captured some but we need to ensure we didn't lose any preferred qualifications content: Bachelor's Degree, three years of office/clerical experience with extensive background in customer service, Experience with Microsoft Office products, mainframe systems and CRM (Slate), Ability to work well in a team environment and ensure exceptional customer service including..., Must have ability to organize workload..., attention to detail, work under pressure, high level of professionalism required, Skills, Proficiencies, And/or Knowledge: Knowledge of SlateCRM; Knowledge of Microsoft Products; database programs; telephone courtesy; use of copier and scanner. We captured Bachelor's Degree, three years office/clerical experience, Experience with Microsoft Office products, mainframe systems and CRM (Slate) under Qualifications. We captured ability to work well in team etc under Requirements (but it's also preferred). We captured organize workload etc under Requirements. We captured high level of professionalism required under Requirements. We captured Knowledge of SlateCRM etc under Skills? Actually we placed Knowledge of SlateCRM etc under Skills? We placed under Skills? We placed under Skills? Actually we placed under Skills? We placed under Skills? Let's see: we have Skills section with items: promote and represent, provide exceptional service, interpret Slate, work in team/independently, demonstrate professionalism, maintain workspace, interpersonal skills, ability to lift 45 lbs. We didn't include Knowledge of SlateCRM etc. We could add