Administrative Support Specialist I 632996

About the role

This position is responsible for providing high quality front-line customer service to students, faculty, staff, and other guests who visit or contact the Office of the Registrar. Maintain a friendly and helpful demeanor at all times, even during periods of peak volume. Take the initiative to assure customers are always served quickly and accurately. Stay informed about the total operations of the Office of the Registrar as well as general information about OSU.

Responsibilities

• Assist customers with Banner web services
• Process special enrollment requests (ex: drop/add, cancellations, re-instatements, pass/no pass enrollment, excessive hours petitions, etc.)
• Complete paper forms
• Fulfill certification requests
• Fulfill transcript requests
• Aid with VA eligibility forms
• Handle fee adjustments, withdrawals, diploma requests, graduation status, course auditing, changes to personal information, Buckley flag maintenance, enrollment holds, closed matriculations, Banner PIN requests, and miscellaneous questions about the University
• Transfer detailed data requests and processing to the Academic Records or other team as appropriate

Requirements

• High School/GED (degree must be conferred on or before agreed upon start date)
• One year of clerical/customer service experience

Qualifications

• High School/GED
• Four years of clerical/customer service experience

Skills

Requires an excellent customer service attitude, and an ability to work and participate in a team environment.

Benefits

N/A

Pay

$13.50 - $16.00 (contingent upon available funding)

Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.