Administrative Support Specialist

About the role

The Administrative Support Specialist will provide essential administrative support to the Inside Sales team, ensuring smooth day-to-day operations and enhancing the customer experience.

Responsibilities

• Provide administrative support to the Inside Sales team, including scheduling meetings, processing sales documentation, and organizing internal communications
• Aid with customer onboarding, order entry, and tracking of sales pipeline activities
• Handle accounts receivable tasks, including invoicing, payment follow-ups, and maintaining accurate customer records
• Answer high-volume phone calls and emails from customers and vendors, ensuring professional and timely responses
• Update and maintain CRM systems and Excel spreadsheets for tracking leads, orders, and sales performance
• Prepare and format reports, presentations, and documents as requested by sales leadership
• Work closely with internal departments (logistics, service, finance) to coordinate and streamline customer delivery and installation processes
• Troubleshoot customer inquiries and escalate issues appropriately
• Manage inventory and supplies related to sales documentation and promotional materials

Requirements

2+ years of experience in an administrative, customer service, or sales support role

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Strong written and verbal communication skills

Excellent time management and multitasking ability

High attention to detail and accuracy in data entry

Ability to work independently and as part of a collaborative team

Qualifications

Not specified

Skills

Not specified

Benefits

Comprehensive benefits package: Medical, Dental, Vision, and Life Insurance

401(k) with employer match

Paid Vacation, Sick Leave, and PTO

FSA/HSA Programs

Starting Pay: $20–$22/hr DOE

Opportunity to grow with Inside Sales and beyond!

Diversity and Inclusion at POA