Administrative Support Specialist

Responsibilities

• Process payments received by mail, internet, and in-person accurately and in a timely manner.
• Post and apply payments to the correct accounts while maintaining accurate records.
• Balance accounts and reconcile payment activity according to established procedures.
• Format and edit payment letters using word processing tools to ensure clarity and professionalism.
• Edit and maintain Excel spreadsheets related to payment letters and account information.
• Follow detailed, step-by-step procedures for payment processing to ensure compliance and accuracy.
• Aid in answering incoming phone calls as needed and provide courteous, professional support.
• Collaborate with team members on shared projects and support collective goals.
• Work independently for most of the day, managing time effectively and staying focused on assigned tasks.
• Maintain confidentiality and handle sensitive financial and account information responsibly.

Qualifications

• Proven background in payment processing, including posting and applying payments.
• Experience in collections or healthcare-related financial operations.
• Familiarity with healthcare terminology as it relates to billing and payments.
• Strong computer skills, including proficiency in formatting letters and working with Excel spreadsheets.
• High attention to detail with the ability to follow many steps and complex procedures accurately.
• Ability to work effectively both as part of a team and independently for extended periods.
• Strong verbal and written communication skills for interacting by phone and preparing written correspondence.
• Experience in a healthcare setting or with healthcare billing and payment processes.
• Demonstrated ability to manage multiple tasks while maintaining accuracy and organization.

About the Role

The position offers a 90-day contract-to-hire path with growth opportunities in a stable, growing organization. The role involves significant independent focus time, complemented by team interaction and occasional phone support. The environment emphasizes reliability, collaboration, and professional development.

Job Type & Location

This is a Contract to Hire position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.