Administrative Support Representative

Job Summary

The Administrative Support Representative provides administrative and customer service support to ensure efficient daily operations. This position serves as a primary point of contact for incoming phone calls, assists customers and employees with inquiries, performs data entry, maintains records, and supports various departments with administrative tasks.

Essential Duties and Responsibilities

• Answer and direct incoming phone calls in a courteous and professional manner.
• Aid customers with general questions and route inquiries to the appropriate department.
• Respond to customer emails and messages in a timely manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Maintain a positive and helpful attitude when interacting with customers, vendors, and team members.
• Perform data entry and maintain accurate records in company databases and systems.
• Prepare, organize, file, and maintain electronic and paper documents.
• Aid with submitting purchase orders for weekly recorders in a timely and accurate manner.
• Track outstanding reorders and follow up with vendors.
• Develop and refine product copy for inventory items listed on the company website.
• Sort and submit manufacturer and store made coupons to the appropriate party for reimbursement.
• Support various departments with administrative projects and tasks assigned.

General Office Support

• Maintain confidentiality of sensitive company and employee information.
• Ensure records are accurate, complete, and up to date.
• Support special projects and company initiatives as assigned.
• Help maintain an organized and professional office environment.
• Perform other duties as assigned.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong organizational and time management skills.
• Able to manage multiple priorities and meet deadlines.
• High level of accuracy and attention to detail.
• Able to work independently and as part of a team.
• Professional demeanor and positive attitude.

Education and Experience

• A high school diploma or equivalent required.
• Previous administrative, clerical, customer service, or office support experience preferred.
• Experience with data entry and office software preferred.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to communicate effectively by telephone and in person.
• Ability to occasionally lift and carry up to 20 pounds.
• Ability to move throughout the office as needed.

Core Values

• Positive Toward People and Pets – Treat customers, coworkers, and vendors with kindness, respect, and professionalism.
• Eager to Learn – Seek opportunities to develop knowledge and improve processes.
• Team Oriented – Collaborate effectively with all departments to achieve company goals.
• Accountable – Take ownership of responsibilities and maintain accuracy, reliability, and integrity in all work performed.

Pay Range

$15 - $18 per hour

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