Administrative Support II

About the role

Our client is seeking a Product Quality Lab Technician to support product quality testing, customer feedback analysis, and laboratory operations within a consumer products environment. This position plays a critical role in evaluating product performance, identifying quality concerns, and supporting continuous improvement initiatives that enhance the customer experience. The ideal candidate has experience in food preparation, laboratory operations, quality assurance, consumer-packaged goods, or related product testing environments. This role is highly collaborative and offers the opportunity to participate in hands-on product evaluations, root cause investigations, and quality improvement initiatives while working alongside experienced quality professionals.

Responsibilities

• Prepare, cook, and evaluate product samples as part of ongoing quality and shelf-life assessments
• Conduct independent product quality evaluations using established testing procedures and standards
• Assist with investigations related to potential product quality concerns and customer-reported issues
• Support product performance monitoring programs and communicate findings to internal stakeholders
• Manage product sample inventory, storage, tracking, and cataloging processes
• Maintain, clean, and organize laboratory equipment, workspaces, and testing materials
• Ensure laboratory procedures are followed consistently and accurately
• Assist with updates to laboratory policies, documentation, and operating procedures
• Analyze customer feedback and product quality data to identify trends and improvement opportunities
• Support root cause investigations related to quality concerns and operational challenges
• Prepare reports summarizing findings, observations, and recommendations
• Utilize Microsoft Office tools and spreadsheets to document results and maintain records
• Partner with quality, product, and operational teams to support testing and evaluation initiatives
• Communicate quality findings and recommendations to internal stakeholders
• Participate in team meetings, project discussions, and continuous improvement activities
• Perform additional product quality and administrative duties as needed

Requirements

• Associate's or Bachelor's degree in Food Science, Culinary Arts, Nutrition, Quality Assurance, or a related field
• 1-2 years of experience in a laboratory, food production, quality assurance, consumer-packaged goods, or related environment
• Hands-on experience supporting product evaluation, testing, quality programs, or laboratory activities

Qualifications

• Experience with food preparation, laboratory operations, consumer-packaged goods, or product testing environments
• Strong analytical and problem-solving skills with experience supporting root cause investigations
• Proficiency with Microsoft Office applications including Excel, Word, and Outlook
• Ability to accurately document findings and communicate results to stakeholders
• Strong organizational skills and attention to detail
• Ability to work independently while contributing effectively within a collaborative team environment
• Excellent verbal and written communication skills

Skills

• Experience in product development, product quality, or quality assurance programs
• Knowledge of food manufacturing, processing, or laboratory testing techniques
• Experience using Smartsheet or similar reporting and project management tools
• Strong interest in consumer products, product quality, and continuous improvement
• Passion for food, culinary sciences, or product innovation
• Experience supporting quality evaluations within food, beverage, retail, or consumer goods industries

Benefits

• 2 Weeks of PTO
• 1 Week of Paid Sick Leave
• Medical, Dental, Vision
• 401(k)
• Life Insurance
• Disability Coverage

Pay

$21.30/hr