ADMINISTRATIVE SUPERVISOR

Section: 311 Call Center | Reporting Location: 2805 McKinney St, 3rd Floor

Responsibilities

• Supervises and directs personnel engaged in communications and various record-keeping activities.
• Provides general information and customer assistance for quality service.
• Supervises the daily activities of the Communication Center and offers technical assistance to ensure effective operation.
• Plans, organizes, and schedules resources to meet current and future production requirements.
• Prepares daily operational reports indicating equipment malfunctions and programs carried over to another shift.
• Handles difficult calls from the public to ensure the most effective procedures are implemented.
• Monitors the productivity and performance of 3-1-1 telecommunicators.
• Assists with developing and updating manuals, such as policies, procedures, and training.
• May be required to be 'on call' during emergency situations.

Working Conditions

The position is physically comfortable; the individual has discretion about walking, standing, etc. This is a Houston Public Works Emergency Management position at the Tier I Level.

Requirements

• Bachelor's degree in Business Administration, Accounting, Political Science, Psychology, or a closely related field.
• Three years of experience in personnel, administration, accounting, or a closely related field.
• Directly related professional experience may substitute for the education requirement on a year-for-year basis.

Preferences

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position.

Pay

Pay Grade 22. Factors used in determining the salary include the candidate's qualifications as well as the pay rates of other employees in this classification.