Administrative Supervisor

About the Role

At the Arapahoe Basin Ski and Ride School, we like to have fun while doing great work and hope to instill a love of snow sports in every guest we meet. We want our staff to have rewarding careers working alongside people they can trust and respect. As the Administrative Supervisor at A-Basin, you will manage administrative activities to ensure an effective Ski and Ride School operation that results in a premier quality guest and staff experience. This position works alongside Guest Services, Human Resources, Accounting, Rentals, and Ski and Ride to administer SRS payroll, HR, staff, and guest needs.

In this role, you will be responsible for the scheduling, training, and supervision of two direct reports that assist with data entry and a variety of other administrative tasks. If you are passionate about skiing or snowboarding—or are new to the sport and would like to join in sharing our passion with others in one of the most beautiful places on earth—A-Basin is the place for you!

Responsibilities

• Facilitate initial implementation of Flaik into the existing SRS processes, and manage the Flaik and RTP integration, such as mapping new products, reporting and escalating issues as they arise, and providing feedback to Flaik to aid new development of business tools.
• Develop curriculum and manage necessary training of personnel to utilize the relevant aspects of Flaik, RTP, and other systems.
• Partner with the Flaik team to report software and hardware functionality issues.
• Develop and maintain effective tracking of instructor payroll, wages, schedules, various reports as needed, gathering and organizing data from multiple platforms.
• Supervise the daily fulfillment processes, including sales and lesson booking procedures. Verify that staffing is accurate to meet all business needs.
• Address payroll and schedule issues with staff.
• Manage all elements of payroll, including ensuring the Flaik system is set up and products are mapped accurately to align with budget and financial standards.
• Partner with HR and Business Analysts to ensure timecard accuracy and payroll processing.
• Coordinate special group experiences through the Delphi platform.
• Implement SRS Management Team goals and objectives.
• Understand SRS key financial performance indicators (KPIs).
• Track office supply and uniform inventories and order as necessary.
• Track and maintain records of certifications instructors earned or need to be compensated for.
• Train and encourage employees to actively participate in sustainability initiatives and support them in maintaining sustainable practices.
• Perform other job duties as assigned.

Requirements

• Customer-facing guest service experience (required).
• Data entry experience (required).
• Exceptional organizational skills and a focus on detail.
• Ability to multi-task in a fluid, high-energy guest service environment.
• Design and maintain data tracking systems.
• Strong communication skills, self-motivated, and self-directed.
• Proficient at Microsoft Office Suite, Workday, RTP, Flaik, Delphi (preferred).
• At least 2 years of experience in a Ski and Ride School setting.
• Must be available weekends and holidays.
• Must provide own ski or snowboard equipment and other necessary gear to work outside in a high alpine, snow, cold environment.
• This position requires successful completion of a background check.

Qualifications

• High school diploma or equivalent (required).
• College degree (preferred).

Physical Requirements

• Must be able to sit for prolonged periods, walk, kneel, crawl, carry, reach, stand, stoop, squat, and lift up to 35 lbs while actively engaging with guests.
• Ability to withstand a high-altitude environment at all times.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily—reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working Conditions

• Primarily an indoor environment.
• Fast pace and loud environment occasionally.
• Some time will be spent outside in a high-altitude, high-alpine snowy environment.

Pay

The base hourly pay range below represents the low and high ends of Arapahoe Basin’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors, including but not limited to experience, education, training, location, merit system, quantity or quality of production, and responsibilities. The range listed is just one component of Arapahoe Basin’s total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range: $22.96 – $32.14/hour.