Administrative Specialist II / Titles & Registration Specialist II - 192338

About the role

This position is located in the Vehicle Services/Titles & Registration - Special Titles & Registration Unit, SCDMV Headquarters, Blythewood, S.C.

Responsibilities

• Processes transactions using Phoenix to include, but not limited to, de-tiling mobile homes, salvage, notice of vehicle sold and lien releases.
• Uses the DMV Phoenix system to enter, retrieve, update and provide data for customers and courts.
• Responds daily to routine inquiries from customers by mail and through various methods of communication to include telephone, email, or phone.
• Advises customers on appropriate actions for payment, services and required documentation for transaction processing.
• Resolves customers’ problems and inquiries through records research.
• Maintains appropriate tracking system to include tracked and untracked mail, customer inquiries and rejection letters, reconcile transaction reports and maintain accurate cash drawer.
• Reviews documents for accuracy and compliance.
• Prepares documents for scanning.
• Performs other related duties as required.

Requirements

• A high school diploma or equivalent.
• Must complete a nationwide criminal background check to include finger printing.
• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies and procedures.
• Works under general supervision after a period of training.
• Must display professional proficiency in all areas of the job.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Qualifications

• A high school diploma and two (2) years related job experience.

Benefits

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household