Administrative Specialist II / Temporary Titling & Licensing Specialist - 191917

About the role

This is a temporary position located in the Upstate region of South Carolina to include the offices in Abbeville, Anderson, Belton, Fountain Inn, Gaffney, Greenville, Greenwood, Greer, Laurens, Newberry, Pickens, Seneca, Spartanburg, Union, and Woodruff.

Responsibilities

• Examines, accepts, prepares, enters and prints documents required for issuing drivers' licenses, beginner permits, identification cards, vehicle registrations, license plates, handicap placards, golf cart permits, and titles.
• Processes requests for repossessed, abandoned, salvaged, homemade, and rebuilt vehicles.
• Creates and performs edits of customer name and address fields.
• Manages business customer needs such as licensing, insurance issues, and verifying correct customer numbers.
• Processes motor vehicle registration requests and suspension inquiries; modifies registration credentials and issues automobile dealership licenses.
• Determines service eligibility based on SC legislation and SCDMV policies.
• Answers customer inquiries via telephone, email, or written correspondence regarding driver, vehicle, registration, titling, and insurance requirements.
• Greets and directs customers to appropriate office areas.
• Operates camera systems, fax machines, SCDMV software, and related equipment.
• Administers knowledge tests for Class A, B, C, D, E, F, G, M, and CDL licenses.
• Verifies visual eye screening through physician statements or SCDMV eye test machines; reviews applications for fraud and medical cases to determine license restrictions.
• Processes motorvoter applications and collects required fees and donations for the Donate Life Fund.
• Reconciles and prepares daily reports, refund requests, and computes vehicle sales taxes.
• Receives, codes, and issues receipts for surrendered license plates; completes pick-up requests and performs routine equipment maintenance.
• Keeps work area clean, neat, and fully stocked.
• Resolves customer problems and inquiries through record research.
• Manages transaction payments via cash, credit card, check, or money order.
• Maintains records of issued and destroyed products and documentation per SCDMV policy.
• Performs other related duties as requested, including IRP/IFTA, LiveScan, and International Customer transactions.

Requirements

• A high school diploma or equivalent plus clerical experience.
• Must complete a nationwide criminal background check including fingerprints prior to administering CDL knowledge skill tests.
• Must complete a formal CDL test examiner trainer course and examination before administering CDL knowledge skill tests.
• Ability to retain knowledge of DMV policies and procedures.
• Ability to explain policy and procedure to customers.
• Ability to pass New Employee Training and work with the Phoenix System and related hardware.
• Ability to work under pressure during peak workload periods.
• Must attend required training.