Administrative Specialist II / Temporary Titling & Licensing Specialist - 191918

About the role

This is a temporary position located in the Midlands region of South Carolina to include the locations in Aiken, Batesburg, Camden, Chester, Edgefield, Fort Mill, Irmo/Ballentine, Lancaster, Lexington, McCormick, North Augusta, O’Neil Court, Rock Hill, Saluda, Shop Road and Winnsboro.

Responsibilities

• Examines, accepts, prepares, enters and prints all documents required in issuing drivers’ licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles, including requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles.
• Creates and performs edits of the customer’s name and address fields.
• Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers.
• Processes motor vehicle registration requests.
• Researches suspension inquiries, modifies registration credentials and issues automobile dealership licenses.
• Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
• Answers customer inquiries via telephone, email, or written correspondence pertaining to driver, vehicle, registration, titling and insurance requirements.
• Greets and directs customers to appropriate areas in the office.
• Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.
• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
• Verifies visual eye screening by physicians’ eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation.
• Processes motorvoter applications.
• Collects all required fees and donations for the Donate Life fund.
• Reconciles and prepares individual daily reports and refund request documents.
• Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
• Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests.
• Performs routine maintenance on equipment.
• Keeps work area clean, neat and fully stocked.
• Resolves customer problems and inquiries through customer record research.
• Manages and maintains transaction payments via cash, credit card, check or money order.
• Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
• Performs other related duties as requested by manager, such as IRP/IFTA, LiveScan and International Customer transactions.

Requirements

• A high school diploma or equivalent plus clerical experience.
• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
• Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.

Qualifications

• The ability to retain knowledge of DMV policies and procedures.
• Has ability to explain policy and procedure to customers.
• Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware.
• Has the ability to work under pressure during peak workload periods.

Work environment

• The Temporary Titling & Licensing Specialist reports directly to the Branch Supervisor or Assistant Branch Supervisor.
• The incumbent requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks.
• Tasks are completed in a climate-controlled office setting.
• The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking.
• Limited overtime may be required to meet departmental deadlines or to serve all customers.
• Must attend required training.

Benefits

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household