Administrative Specialist II / Titling & Licensing Specialist I - 192317

About the role

The Department of Motor Vehicles is seeking a detail-oriented Titling & Licensing Specialist to join the team at the Woodruff DMV Branch Office in Woodruff, SC. This position supports the SCDMV’s commitment to teamwork, commitment, and excellent customer service.

Responsibilities

• Examines, accepts, prepares, enters, and prints all documents required for issuing drivers’ licenses, beginner permits, identification cards, vehicle registrations, license plates, handicap placards, golf cart permits, and titles.
• Processes original, duplicate, transfer, temporary, and replacement transactions, including requests for repossessed, abandoned, salvaged, homemade, and rebuilt vehicles.
• Creates and performs edits to customer name and address fields.
• Manages business customer needs (banks, lienholders, insurance companies, dealerships) including licensing, insurance issues, and verifying correct customer numbers.
• Processes motor vehicle registration requests and research suspension inquiries.
• Modifies registration credentials and issues automobile dealership licenses.
• Determines service eligibility based on SC legislation and SCDMV policies.
• Administers knowledge tests for Class A, B, C, D, E, F, G, M, and CDL licenses.
• Verifies visual eye screening via physician statements or SCDMV eye test machines; reviews applications for fraud and medical cases to determine license restrictions.
• Processes motor voter applications and answers customer inquiries about driver, vehicle, registration, titling, and insurance requirements.
• Greets and directs customers; operates camera systems, fax machines, SCDMV software, and related equipment.
• Collects fees and donations for the Donate Life Fund; reconciles daily reports and refund requests.
• Computes vehicle sales taxes and makes weight adjustments to vehicle records.
• Receives, codes, and issues receipts for surrendered license plates; completes pick-up requests and maintains equipment.
• Resolves customer problems through record research and manages transaction payments via cash, credit card, check, or money order.
• Maintains records of issued and destroyed products per SCDMV policy.
• Performs other related duties as requested, such as IRP/IFTA, LiveScan, and International Customer transactions.
• May be required to relocate to an office within 30 miles of the current office if business needs require.

Requirements

• High school diploma or equivalent plus clerical experience.
• Must complete a formal CDL test examiner trainer course and examination before administering CDL knowledge skill tests.
• Must complete a nationwide criminal background check including fingerprints prior to administering CDL knowledge skill tests.
• Ability to retain knowledge of DMV policies and procedures.
• Ability to explain policy and procedure to customers.
• Must pass New Employee Training and have a working knowledge of the Phoenix System and related hardware.
• Ability to work under pressure during peak workload periods.
• Reports directly to the Assistant Branch Supervisor with regular supervision.
• Tasks are completed in a climate-controlled office setting; requires sitting and/or standing for prolonged periods, walking, and constant talking.
• Limited overtime may be required to meet deadlines or serve all customers.
• Must attend required training.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week).
• 15 days of annual leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for temporary employees).
• Employee Assistance Program (EAP) at no cost to the employee or household members.