Administrative Specialist II / Titling & Licensing Specialist II - 192761

We need to output HTML fragment with headings

for sections: About the role? The posting includes some intro text: "Do you have experience in customer service? ..." That's like an overview. Could be "About the role". Then responsibilities list. Then requirements (minimum and additional). Then benefits (they list benefits). Also maybe "Qualifications"? The posting includes "Preferred Qualifications Additional Comments". Actually they have "Preferred Qualifications Additional Comments" but no specifics. They have "What’s in it for you?" which is benefits. Also "Agency Requirements Minimum and Additional Requirements". So we can have sections: About the role (intro), Responsibilities, Requirements, Benefits. Possibly also "Qualifications"? But we have requirements covering qualifications. We'll not create empty sections. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, supplemental questions, application instructions, etc. Also remove "Additional Comments" lines that are just filler. Keep substantive info. We need to preserve all substantive info: responsibilities list, requirements list, benefits list. Let's extract: Intro: "Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling & Licensing Specialist. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future! This position is located in the Beaufort DMV Branch Office in Beaufort, SC." We can put that in

under About the role heading. Responsibilities: list after "Responsibilities Of The Titling & Licensing Specialist II". Many sentences. We'll convert each sentence to

. Need to preserve all details. Let's list responsibilities bullet points: - Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. - Create and performs edits of the customer's name and address fields. - Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers. - Processes motor vehicle registration requests. - Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses. - Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies. - Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses. - Knowledgeable to verify visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation. - Processes motor voter applications. - Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements. - Greets and directs customers to appropriate areas in the office. - Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer. - Collects all required fees and donations for the Donate Life Fund. - Reconciles and prepares individual daily reports and refund request documents. - Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. - Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests. - Performs routine maintenance on equipment. - Keeps work area clean, neat and fully stocked. - Resolves customer problems and inquiries through customer record research. - Manages and maintains transaction payments via cash, credit card, check or money order. - Maintains records of products and documentation that are issued and destroyed per SCDMV policy. - Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions. - The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office. That's a lot; we can keep as list items. Requirements: "Agency Requirements Minimum and Additional Requirements A high school diploma or equivalent plus clerical experience. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests, and Knowledge Tests. Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests. Additional Requirements The ability to retain knowledge of DMV policies and procedures. Has ability to explain policy and procedure to customers. Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware. Has the ability to work under pressure during peak workload periods. The Titling & Licensing Specialist II reports directly to the Assistant Branch Supervisor. The incumbent requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks. Tasks are completed in a climate-controlled office setting. The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking. Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training." We can split into list items. Preferred Qualifications: they have "Preferred Qualifications Additional Comments" but no specifics; we should not create a section if no real content. So skip. Benefits: "What’s in it for you? At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. The South Carolina DMV offers a robust and competitive benefits program. Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysState Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household" We need to parse benefits into list items. The text is jammed; we can separate by punctuation. Benefits list: - Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week) - 15 days annual (vacation) leave per year - 15 days sick leave per year - 13 paid holidays - State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) - An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household Also the intro about exceptional team etc could be in a paragraph under Benefits heading. We should not include boilerplate like EEO, supplemental questions, application instructions, etc. Now produce HTML:

About the role

Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling & Licensing Specialist. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future! This position is located in the Beaufort DMV Branch Office in Beaufort, SC.

Responsibilities

• Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles.
• Create and performs edits of the customer's name and address fields.
• Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers.
• Processes motor vehicle registration requests.
• Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses.
• Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
• Knowledgeable to verify visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation.
• Processes motor voter applications.
• Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements.
• Greets and directs customers to appropriate areas in the office.
• Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.
• Collects all required fees and donations for the Donate Life Fund.
• Reconciles and prepares individual daily reports and refund request documents.
• Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
• Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests.
• Performs routine maintenance on equipment.
• Keeps work area clean, neat and fully stocked.
• Resolves customer problems and inquiries through customer record research.
• Manages and maintains transaction payments via cash, credit card, check or money order.
• Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
• Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.
• The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.

Requirements

• High school diploma or equivalent plus clerical experience.
• Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests, and Knowledge Tests.
• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
• Ability to retain knowledge of DMV policies and procedures.
• Ability to explain policy and procedure to customers.
• Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware.
• Ability to work under pressure during peak workload periods.
• The Titling & Licensing Specialist II reports directly to the Assistant Branch Supervisor.
• The incumbent requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks.
• Tasks are completed in a climate-controlled office setting.
• The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking.
• Limited overtime may be required to meet departmental deadlines or to serve all customers.
• Must attend required training.

Benefits

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your