Administrative Specialist - GALT

Job Responsibilities

• Answer and manage high volumes of incoming phone calls throughout the workday professionally and courteously.
• Transfer calls to the appropriate personnel or department as needed.
• Provide basic information and answer routine questions from callers.
• Accurately document and enter system notes for each call interaction.
• Submit customer applications for In-Home assistance according to established procedures.
• Conduct occasional outbound calls or follow-up contacts as requested.
• Utilize web-based systems and Microsoft 365 applications daily, including Outlook, Word, Excel, and Teams.
• Attend required team meetings via Microsoft Teams video chat or in person.
• Maintain attentiveness, professionalism, and compassion while assisting a variety of customers.
• Troubleshoot basic computer connectivity or system access issues when needed.
• Work collaboratively with team members while maintaining productivity in a remote work environment.
• Maintain confidentiality and professionalism in all communications and documentation.

Requirements

• Must possess a valid driver's license and must maintain required car insurance.

Qualifications

• Minimum Qualifications: 24 months of clerical office experience, or an equivalent combination of education and experience.

Benefits

GALT May Offer Some Benefits. Job-related travel is Occasional.

Pay

$17.00 per hour.

Schedule

There are NO STATE BENEFITS for this position. Job-related travel is Occasional.