Administrative Specialist - GALT

This position may be located in Oklahoma City, Tulsa, or Sallisaw, Oklahoma.

Pay

• Salary: $17.00 per hour

Benefits

• No state benefits for this position
• GALT may offer some benefits

Schedule

• Job-related travel: Occasional

Requirements

• Must possess a valid driver's license and maintain required car insurance
• Minimum qualifications: 24 months of clerical office experience, or an equivalent combination of education and experience

Responsibilities

• Answer and manage high volumes of incoming phone calls throughout the workday professionally and courteously
• Transfer calls to the appropriate personnel or department as needed
• Provide basic information and answer routine questions from callers
• Accurately document and enter system notes for each call interaction
• Submit customer applications for In-Home assistance according to established procedures
• Conduct occasional outbound calls or follow-up contacts as requested
• Utilize web-based systems and Microsoft 365 applications daily, including Outlook, Word, Excel, and Teams
• Attend required team meetings via Microsoft Teams video chat or in person
• Maintain attentiveness, professionalism, and compassion while assisting a variety of customers
• Troubleshoot basic computer connectivity or system access issues when needed
• Work collaboratively with team members while maintaining productivity in a remote work environment
• Maintain confidentiality and professionalism in all communications and documentation