Administrative Specialist

Help Us Make a Difference in the Lives of Nebraskans

Are you detail-oriented, organized, and passionate about supporting services that make a real impact? We’re looking for a proactive and reliable Waiver Application Specialist (Administrative Specialist) in Omaha to join the Eligibility & Enrollment (E&E) unit within the Division of Developmental Disabilities at the Nebraska Department of Health and Human Services (DHHS). As a Waiver Application Specialist, you'll play a key role in helping individuals and families across Nebraska gain access to Home and Community-Based Services (HCBS) by managing the administrative processes that keep these programs running smoothly. This isn’t just a job, it’s a career with purpose.

Responsibilities

• Coordinate and manage the day-to-day operations of the HCBS waiver application workflow
• Review incoming applications and referrals for accuracy and completeness
• Communicate with applicants or representatives to gather documentation and answer questions
• Work closely with internal teams to ensure proper assignment, tracking, and follow-up of cases
• Maintain organized records, generate reports, and help identify process improvements
• Interpret and apply relevant policies, guidelines, and regulations
• Provide exceptional customer service to the public and providers seeking HCBS information

Requirements

• Minimum: At least one year of post high school coursework or experience in administration, office management, accounting, finance, planning, policy analysis and implementation, administrative/management analysis, operations research, program evaluation, research, or similar fields or in a field related to the programs or functions of the employing agency.
• Preferred: Experience working in a human services or Medicaid-related environment.
• Preferred: Familiarity with state systems such as NFOCUS, SharePoint, and Outlook.
• Preferred: Experience reviewing and tracking high volumes of documentation or applications.
• Preferred: Knowledge of waiver programs or public assistance systems.
• Some positions may require experience and/or training that is unique to the work assigned; a valid driver’s license or the ability to provide independent authorized transportation; and/or criminal history background checks and other specific background check protocols for their agency.

Skills

• Sharp attention to detail and accuracy
• Confidence interpreting and applying policies and procedures
• Proficiency in Microsoft Office Suite, especially Excel and Outlook
• Strong written and verbal communication
• Initiative to identify problems and suggest solutions

Benefits

• 13 paid holidays
• Generous leave accruals that begin immediately
• Military leave
• 156% match on retirement contributions
• Health, dental, vision, and life insurance options
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Tuition reimbursement
• Dependent tuition reimbursement program with partnering Nebraska community colleges
• Training and development based on your career aspirations
• Employer-paid $20,000 life insurance policy

Pay

$20.388 per hour